Job Description
Job Description
This person will support account servicing for assigned customer as part of the Account Management team navigating products, services and strategy.
Responsibilities include:
- Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
- Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
-Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
-May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
- May assist in constituent training on product and policy questions.
- May take initial calls for direct sales requests and forward requests to appropriate sales staff.
Required Qualifications
- 2+ relevant experience in employee benefits
- Ability to identify constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
- Ability to communicate complex information to various groups of constituents
- Collaborates with Account Executive and Account Manager to achieve objectives; may assist in preparation and delivery of presentations.
- Support plan administration activities, including but not limited to installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
- Assist in constituent training on product and policy questions.
- Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
- Face to face meetings for the purposes of ongoing service strategy planning, Open Enrollment, Heath Fairs, etc.
- Producer License in state of residence within first 90 days of hire
Preferred Qualifications
- Claims experience is a plus.
- 2-5 years of health insurance industry experience preferred. Insurance license, as required by state law.
- Project management experience a plus
- Use of microsoft tools
Education
Bachelor's degree or equivalent experience
Producer's license will be required within 90 days of starting
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
This person will support account servicing for assigned customer as part of the Account Management team navigating products, services and strategy.
Responsibilities include:
- Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
- Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
-Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
-May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
- May assist in constituent training on product and policy questions.
- May take initial calls for direct sales requests and forward requests to appropriate sales staff.
Required Qualifications
- 2+ relevant experience in employee benefits
- Ability to identify constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
- Ability to communicate complex information to various groups of constituents
- Collaborates with Account Executive and Account Manager to achieve objectives; may assist in preparation and delivery of presentations.
- Support plan administration activities, including but not limited to installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
- Assist in constituent training on product and policy questions.
- Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
- Face to face meetings for the purposes of ongoing service strategy planning, Open Enrollment, Heath Fairs, etc.
- Producer License in state of residence within first 90 days of hire
Preferred Qualifications
- Claims experience is a plus.
- 2-5 years of health insurance industry experience preferred. Insurance license, as required by state law.
- Project management experience a plus
- Use of microsoft tools
Education
Bachelor's degree or equivalent experience
Producer's license will be required within 90 days of starting
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
65114138