Operational Readiness Program Manager (hybrid)

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This position supports the Workforce Readiness Teams to ensure business and people readiness whenever there are system implementations or process changes. The position requires a high level of understanding of BCBSAZs Business areas responsibilities and functions to assess organizational impacts to ensure BCBSAZ leaders and employees have what is needed, after a system implementation or process change, to continue to serve and support consumers and members with minimal disruption.

REQUIRED QUALIFICATIONS

Required Work Experience/Skills

• 3 years of experience leading/managing technical and business projects
• 3 years of experience in business analysis, systems applications and/or operations
• 3 years of experience in project management
• 2 years of Agile experience

Required Education

• High School diploma or GED in a general field of study

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience/Skills

• 5 years of experience leading/managing technical and business projects
• 5 years of experience in business analysis, systems applications and/or operations

• 5 years of experience in project management
• 3 years of Agile experience

Preferred Education

• BA or BS degree in information systems, management, business administration or related field

Preferred Licenses

• N/A

Preferred Certifications

• Project Management Professional (PMP) certification

• Provide holistic program management for communication, training, and operational excellence teams to improve organizational effectiveness
• Develop, manage, and distribute workforce readiness playbook across the portfolio of programs, including accelerators and templates
• Manage a set of workforce readiness resources, including providing ongoing evaluation of demands across programs and develop staffing plan to meet current needs
• Partner with communications team and change management teams to develop internal communications strategy, planning and delivery for enterprise-wide communication.
• Partner with Business to develop communications plan for internal readiness communication for managers and end users regarding implementations and system changes.
• Conduct stakeholder assessments and communicate needs to training, operational excellence and communication teams.
• Partner with workforce development and IT teams to ensure training environment strategy is developed and implemented.
• Conduct business readiness assessments and activities.
• Manage integrated project plan across programs to ensure consistency and oversee delivery of activities.
• Partner with workforce development team to assist with training strategy to meet needs of various stakeholder groups including system training and desk-level procedures.
• Partner with operational excellence team to establish standards for future state workflows
• Perform all other workforce readiness activities identified or assigned.

REQUIRED COMPETENCIES

Required Job Skills

• Strong written and verbal communications.
• Intermediate PC proficiency.
• Intermediate proficiency in spreadsheet, database, project management, and word processing software
• Advanced knowledge of project management principles, methodologies, and implementation

Required Professional Competencies

• Management skills in an operationally changing environment, with drive for results and success based on planned objectives.
• Strong analytical skills to support independent and effective decisions
• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
• Perseverance in the face of resistance or setbacks.
• Creativity and innovative problem-solving abilities
• Effective interpersonal skills and ability to maintain positive working relationship with others.
• Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to write and present business documentation
• Experience and judgment necessary to plan and accomplish goals.
• Knowledge of project lifecycle and agile methodologies.

Required Leadership Experience and Competencies

• High standard of performance while pursuing aggressive goals
• Principled leadership and sound business ethics.
• Build synergy with diverse teams in an ever-changing environment.

PREFERRED COMPETENCIES

Preferred Skills

• Advanced PC proficiency

Preferred Professional Competencies

• Impeccable program and project management skills
• Solid problem-solving skills
• Knowledge of internal departments and operations

Preferred Professional Competencies

• N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.