Webster Bank
Southington, Connecticut, United States
Operational Risk Program Manager
Job Description
Provides thought leadership to develop and implement operational risk management program, framework and infrastructure (including policy, procedures, tools, templates) supported by a GRC technology
Leads change: guides and energizes others, models adaptability, and inspires strong organizational performance through periods of transformation, ambiguity, and complexity
Synchronizes initiatives and plans with other program managers
Working with business leads, defines business process in alignment with strategic objectives
Partners with other functions to identify solution approaches and assess, evaluate and provide recommendations for path forward
Accountable for creating, sustaining and improving the program and its ongoing maintenance
Periodically, revisits, and refines the program based on lessons learned
Bachelor's degree in Business, Economics, Finance or related field
At least 8 years of experience in operational risk management or related discipline in banking/financial services industry with thorough understanding of banking products services and processes
At least 5 years of experience in developing/implementing risk and controls frameworks, risk and control assessments, and/or internal control testing/evaluation. Banking experience a plus.
Project management experience implementing large scale projects with cross-functional impact.
Understanding of regulatory environment, frameworks and requirements
Proven thought leadership capabilities, creative thinking skills, ability to drive change
Ability to deal with ambiguity and make decisions under pressure and with imperfect information.
Highly organized. Ability to prioritize competing priorities and conflicting demands to meet deadlines
Proven ability to effectively influence and consistently build strong lasting working relationships with stakeholders across all levels.
Excellent written, verbal communication skills. Ability to express complex ideas using simple terminology.
Proven problem solving, critical thinking and facilitation skills.
Excellent work ethic, accountability, integrity, high degree of autonomy and personal drive
Proficient with using technology and tools/systems with strong Excel skills and database experience
Experience using GRC tools (ex: Archer, MetricStream, LogicManager, ServiceNow) a big plus