Job Description
EAGLEBANK OVERVIEW:
Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and operates banking offices in Suburban, Maryland; District of Columbia; and Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners. It has been answering and exceeding those needs since we opened our doors, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community.
Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Banks Values are: Relationships FIRST: Flexible, Involved, Responsive, Strong, and Trusted.
GENERAL SUMMARY:
This role supports each function/sub-group in Operations and Information Technology by partnering with department staff in the independent monitoring and testing of existing operational controls for adequacy via direct periodic inspection of reports and collateral materials/documentation. Ensures controls are properly executed, tested and documented for completeness. Identifies reporting gaps that may exist which could lead to potential bank or client loss. Works with department and division leadership to promptly remediate structured reporting and coordination of status to multiple levels within the enterprise, i.e. Risk Management. May partner directly with Banking Operations department leaders in the maintenance/testing and development of operational controls. This role is also involved in key initiatives - problem resolution - process improvement, leads a quarterly and/or annual testing and quality assurance of key controls.
MAJOR DUTIES AND RESPONSIBILITIES:
- Reviews documentation for accuracy and provides periodic reporting, generally monthly to help evaluate conformity between documented controls that exist and the actual work performed. Identifies and documents issues in a structured report. Reviews with department and division management. Presents any recommendations to improve control processes, with the purpose strengthening them and minimizing exposure or loss.
- Determines, with department leadership assistance, the adequacy of identified operational process controls, documenting any apparent gaps. Supports functional and operational teams to analyze and remediate these reporting gaps.
- Compares internal bank policies and procedures with established controls to ensure timeliness, completeness and accuracy. Support department leadership to provide a quarterly quality assurance review and testing on operating key controls.
- Supports an internal controls investigation and reporting structure which will be utilized monthly by both internal and external departments within EagleBank for, 1) assessment of control status and, 2) tracking remediation of any outstanding control issues, exceptions and projects.
- Follows a weekly, monthly, or quarterly testing/sampling cycle at the process control-level, by department. This should embody a partnership strategy for sampling of work subject to specific, identifiable control processes. Assists in the recognition of "red flags" that prompt further inquiry and validate remediation when requested.
- Escalates variances to control issues to senior leadership.
Required Education/Experience:
- College degree in a relevant field desired or demonstrated experience in Banking operational/audit/quality assurance roles.
- 3 years minimum of direct banking or financial services experience required.
- 3 years minimum of demonstrated hands-on testing of operational controls in a financial services setting required.
- Basic knowledge of core bank processing systems and support thereof.
Preferred Education/Experience:
- Exposure to FIS Core Banking Systems
Required Knowledge & Skills:
- Operational controls testing, and reporting knowledge strongly desired. These skills are generally acquired through direct, hands-on experience.
- Ability to effectively communicate across and up within the organization.
- Good working knowledge of MS Office applications.
- Excellent organizational skills.
- Strong oral and written communications skills, including presentations requiring delivery of data associated with controls testing.