Operations Manager, Academic Success

Major responsibilities of the Operations Manager, Academic Success include developing and maintaining policies and procedures (P&P) for Allied Health and Nursing programs pertaining to Academic Advising for Orbis and the partners. Maximizing the effectiveness and standardization of the contact strategy, oversight of data analysis, and assisting with development of new partnerships and expansions. The Operations Manager, Academic Success interacts with academic success coaches, academic services leadership team, healthcare faculty, professional staff, students and other program personnel. Enhance and facilitate the development and implementation of policies and procedures and contact strategy for healthcare partners using data analytics for decision making to increase student persistence and graduation rates.

Location: Remote Role

Target Hire: April, 2021

DUTIES & RESPONSIBILITIES

• Manage (P&P) processes, communication plan for new rollouts, historical tracking, contact strategy enhancement, increased persistence and graduation rates for advising
• Ensure compliance with all necessary regulations regarding partner and Orbis program regulations
• Oversight of the overall contact strategy including development and maintenance for Advising
• Collaborate, develop and maintain interdepartmental sub-models to integrate into the contact strategy
• Use analytics to determine success of strategies including but not limited to student persistence, KPI outcomes, and student feedback
• Collect unstructured and structured data, clean, prepare, analyze the information and provide outcomes, and possible solutions
• Use cost-effective, innovative forms of information processing that enable enhanced insight, decision making, process automation, and continuous improvement

COMPETENCIES

• General knowledge of processes and procedures for Allied Health and Nursing programs
• High level written and oral communication skills to accurately present information persuasively, professionally, and accurately to groups of people
• Self-directed, with the ability to adapt to changing needs and priorities on a daily basis
• Strong organizational skills, exceptional persistence, a high level of commitment, and the ability to guide and motivate others
• Working knowledge of database and software packages to enter, track, report, analyze and maintain student information using various systems (Salesforce, Microsoft Excel, Smartsheet, etc.)
• High degree of integrity, professionalism and confidentiality

EDUCATION, EXPERIENCE & QUALIFICATIONS

• Bachelors degree in business, data, or related field
• Masters degree preferred
• 3-5 years operations and/or education experience required