Job Description
Be an essential part of an essential business. In todays challenging times, residential cleaning is an essential service that continues to offer employment opportunities. More than ever, good hygiene and disinfecting are important to peoples wellbeing. There is no better time than now to start your career in the cleaning industry. MaidPro Orlando East is a professional cleaning company that has been cleaning and disinfecting homes for almost 15 years in the Altamonte Springs, Apopka, Lake Hart, Lake Nona, Longwood, South Orlando, and Winter Park areas. We have an immediate need for a full-time Operations Manager to lead the day-to-day operations of our business
Experience
- Office management, restaurant management, or other heavily customer-facing operational role required
- Multiple years of customer service experience in restaurants, retail, residential services, or other area
- Sales and marketing experience or desire to learn
Benefits
- Competitive pay
- Bonuses
- Free telemedicine benefit via Teladoc
- Full time schedules available
- 401k retirement plan
- Free snacks and a fun environment
Personnel:
- Direct responsibility to grow and lead all of our office staff and in-home professionals (PROs)
- Maintain a healthy employee pipeline, including posting jobs, inviting prospects, and interviews
- Oversee training program
- Communicate throughout the day via email, phone, and text with employees and customers
- Provide field support to staff during the day as needed (does not include cleaning)
- Maintaining employee files (W-4s. I-9s, background checking, etc)
Operations:
- Arrive early around 7 am to prepare to get our staff out the door for the day
- Manage job closures, payments, and documents
- Make sure we're ready for the next day (rags, supplies, etc.)
Sales and Customer Service:
- Follow-up with customers after their cleaning visits to make sure they happy with the experience; manage any issues that arise
- Help get to a resolution in the case of breakage or other rare mishaps
- Follow-up with sales leads and earn money booking new jobs!
- Respond to all customer communication in a timely fashion
07172968