Job Description
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidates job-related skills, experience, education or training, and location. The hourly base pay range for this position is $17.08 per hour.
Work Schedule: The work schedule for this position is all shifts, weekdays, weekends, some holidays.
Paid Time Off: Employees accrue 0.0192 hours of PTO per hour worked up to a maximum of 40 hours per calendar year. Employees accrue 0.02 hours of floating holiday per hour worked up to a maximum of 32 hours per calendar year.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the companys 401k retirement savings plan.
Benefit & PTO Eligibility: Eligibility requirements depend on your job classification, length of employment and number of hours worked. Paid time off and benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for the paid time off and benefits outlined above.
SUMMARY
The Parking Monitor is responsible for upholding client site parking policy and procedures, issuing notifications or warnings, and maintaining parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Parking Monitor is also responsible, during high vehicle volumes, for traffic control to relieve waiting times while exhibiting standards of exceptional customer service. The Parking Monitor is responsible for upholding sites management teams parking policy and procedures.
DUTIES AND RESPONSIBILITIESEnforcement
- Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
- Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
- Supports parking policy and procedures for client site which includes issuing parking notifications or warnings
- Documenting notifications or warnings into the appropriate reporting system
- Uses guest last name at all times when appropriate
- Maintains accuracy and composure while under pressure
- Appropriately uses salutation of the day and welcome guests to the location
- Uses proper Towne Park phone etiquette
- Assists guests with directions and all other inquiries
- Provides information about surrounding area as well as main attractions to guests as needed
- Protects guest confidentiality in accordance with HIPPA requirements
- Maintains the security of customer financial and identifying information
- Collects data in accordance with parking operations, if applicable
Systems and Standards
- Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns
- Completes all tasks in a timely manner as instructed by the Account Manager
- Treats guests and associates with courtesy, respect and dignity
- Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
- Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
- Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance, removal of debris, etc.
- Executes all terms and conditions as set forth in Towne Parks associate handbook
Safety and Risk Management
- Follows site specific safety and security procedures
- Provides traffic control during high vehicle volumes
- Practices preventative safety procedures as set forth by Towne Park
- Reports all accidents and incidents observed on shift to Account Manager immediately
- Uses only equipment trained to use and operates all equipment in a safe manner
- Remains attentive of all potential high risk areas for claims prevention
- Reports all potential high risk areas and safety concerns to Account Manager
- Accurately categorizes tickets for audit purposes
- Accurately completes shift report
- Competently operates equipment (i.e., gate, reporting system, etc.)
- Must be able to read and write standard English language
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s; ability to perform these operations using units of American money and weight measurement, volume and distance
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience
- For insurance purposes, must be at least 18 years of age and be able to pass a criminal background check and drug screen
- Customer service experience preferred
- Computer experience preferred
- Must have and maintain a valid drivers license and clean driving record
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl
- Must be able to regularly use hands to finger, handle, feel; reach with hands and arms and talk or hear
- Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally
- Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
- Flexible and long hours sometimes required