Part-Time Customer Service Rep

Posted over 1 month ago

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Job Description

Diversifed has an excellent career opportunity for a friendly, personable, and outgoing representative with a passion for excellent customer service and the drive to succeed.

The ideal candidate will have excellent communication and interpersonal skills, a high school diploma, one or more years of customer service experience, and excellent computer and phone skills. Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training. Hours will be between 16-20 per week with a starting pay rate of $20/hr.

Pay rate: $20/hr
Schedule: 16-20 hours PART TIME
Location: Plant City

Order Entry

Responding to customer inquiries both in person and over the phone.
Maintain system information including product pricing and availability.
Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
Make same-day follow-up calls to customers regarding back-orders and delivery dates.
Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.

Requirements:

2+ years of customer service expereince

Highschool diploma

Excellent communication skills

Excellent computer and phone skills

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