Job Description
At HSA Bank, were working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Under the direct Supervision of the Partner Service Manager, the Partner Relations Coordinator is responsible for handling daily operational issue resolution and administrative operational support for specific assigned Partners/Large Employers.
Describe the key responsibilities of this position in order of importance. Statements should be concise and action- oriented. This job profile is intended to be relatively generic and may be used across the organization. Responsibilities that are attributed only to one incumbent should not be listed unless they are so significant that they create a new position.
- Perform Partner audits in a timely and professional manner
- Support of Partner specific internal/external case work and inboxes
- Perform large tasks accurately and communicate result to internal parties
- Assist with monitoring and identifying service trends
- Proactively monitors file processing
- Collaborate and take action to resolve operational service-related issues
- Escalate issues when appropriate and drive recovery efforts
- Identifies systemic issues as they occur and works with Senior/Manager to rectify
- Resolve partner support through case management in a timely and professional manner
- Support Partner specific project work in reference to guide and form updates needed for customized collateral
Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet the minimum entry-level requirements for this position. This may include special skills, licenses, certificates, etc.
- 2-3 year of experience minimum servicing partners or large employers.
- 2 year of experience minimum with employee benefits, TPAs or insurance carriers
- Strong interpersonal skills
- Proven customer service experience
- Adaptability to prioritize workload and frequently transition between different focuses aligned with role
- Utilize communication and problem solving skills to effectively perform assigned assignments
- Proven knowledge of computer and processing skills (email, internet, intranet, etc.)
- Proficient in Microsoft Office Suite including Access and Excel
- Excellent verbal and written communication skills
- Possesses the ability to maintain the strictest confidentiality of company and customer information.
- Ability to effectively multi-task
- Excellent organizational skills with attention to detail
- Ability to work with a diverse work force and customer base
- Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
- Strong commitment to achieving personal growth and success
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