Patient Advocate

The Patient Advocate oversees patient care situations that require higher-level monitoring to ensure patients receive timely information and services related to their care.

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must be 18 years of age.
• 2 years experience in patient facing healthcare, patient relations or hospitality preferred.
• 1 year experience using an Electronic Health Records (EHR) system.
• Experience handling sensitive information.
• Fingerprint Clearance Card through Arizona Department of Public Safety (or ability to obtain upon hire)
• Immunizations as per internal policies procedures (Flu shot, PPD, HEP B
• Must be CPR and First Aid certified. If not already obtained, CPR and First aid certifications must be completed within 90 days of employment.
• Associate degree in chemical dependency or substance abuse with an emphasis in counseling: or equivalent experience or bachelors degree in social work or other behavioral science with an emphasis in counseling or equivalent experience.
• Ability to obtain training in crisis de-escalation within 90 days of employment.
• Fluent, reading/ speaking English and Spanish.
• Pass ALTA Interpreter Certification with a minimum level 8 in Spanish.
• Ability to read and interpret documents such as policy and procedure manuals, safety rules and operational instructions.
• Basic public speaking skills: ability to speak professionally and effectively in formal and informal settings before large and small groups of employees, as well as internal/external clients or representatives in both formal and informal settings.