Patient Registration Receptionist

Starting Pay: D.O.E.

Location: City Heights

Hours of Work: TBD

Status/ Hours: Full Time/ Non

-

Exempt

La Maestra Community Health Centers

Summary:

Under the direction of the Patient Registration Supervisor the Patient Registration Receptionist (PRR) is

responsible for assisting the patient or his/ her representative to review and complete all necessary forms

and disclosure of information via paper or electronically through the EMR or any other software being used. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the organization. The PRR must work collaboratively with their Care Team and all other clinical services staff in support of direct patient services, exhibiting flexibility and a

"

can do

"

attitude. Patient services are the key priority in this position requiring the PRR to communicate with our patient population and orient them to our organization, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the mission of the organization, always exercising, empathy and respect in patient/staff interactions.

Tier 1

Entry

-

level professional with limited or no prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. Knows fundamental concepts, practices and procedures of field.

Tier 2

Professional with 3

-

5 years of experience and proficient in EMR (such as NextGen, Epic, eclinicalworks and etc.). Will also be responsible for the patient check-in process at La Maestra. Applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Tier 3

Professional with 5 or more years of experience and proficient in EMR (such as NextGen, Epic, eclinicalworks and etc.). Will also be responsible for the patient check-in process at La Maestra. Knows how to apply theory and put it into practice with in

-

depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

La Maestra Community Health Centers

La Maestra Community Health Centers is an equal opportunity employer and does not

discriminate on the basis of race, religion, color, sex, national origin, age, sexual orientation, gender, disability or any other legally protected status.

Job Requirements:

Education:

High school diploma or equivalent required

Experience as a clerk or similar duties.

Qualifications:

*

Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services

and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.

*

Intermediate to advanced phone skills; able to effectively relate via the telephone and in

-

person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.

*

Must be highly flexible; able to accommodate changing needs of the department.

*

Well

-

developed verbal and written communication skills (Bilingual preferred)

*

Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.

*

Ability to complete assigned projects or meet deadlines

*

Willingness to work weekends if necessary

*

Basic to intermediate computer knowledge and skills.

*

Training and/or experience with computer data entry

*

Must be Detail

-

oriented with basic Math skills

*

Cash handling and balancing experience highly desired

*

Experience in a Federal Qualified Health Center (FQHC) setting preferred

*

Valid California Driver

s License, insurance, and ability to accept travel assignments as required to perform duties.

Interested Applicants please submit Cover Letter and resume to:Human Resources Department

Email: employment@lamaestra.org

Fax: 619

-

269

-

1291