Patient Services Specialist

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
523501 - Surgery Ama Genl

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID
22973BR

Travel Required
None

Major/Essential Functions
Answers telephone as a primary agent. Accurately delegates messages to nurses, doctors and other staff.
Schedules new, follow-up or discharged patient appointments. Obtains, verifies and enters all information into the Electronic Medical Record prior to patient visit.
Verifies insurance eligibility and benefits prior to patient visit.
Obtains referral through insurance company if required.
Check in patients and collect co-pay, co-insurance, deductible or payment on account as required.
Manage BUMP/DNKA lists and reschedule patients.
Prepares charts and fee sheets for next two clinic days.
Cash Box management, reconciliation of boxes.

Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Schedule Details
Monday- Friday 8:00Am - 5:00Pm.

Work Location
Amarillo

Preferred Qualifications
Bilingual preferred.

Campus
HSC - Amarillo

Department
Surgery Ama Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties
Patient reminder calls.
Scanning
Retrieve faxes from E-Fax

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?
No