Patient Services Specialist (Family Medicine)

Extended Job Title
Patient Services Specialist (Family Medicine)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID
29585BR

Travel Required
None

Major/Essential Functions

• Responds courteously and efficiently to all incoming calls and schedules patients in the CB appointment system as indicated
• Processes patients
• Verifies current patient information in the CB system and registers new patients and enters pertinent patient information into the system
• Collects payments from patients
• Prepares daily schedule of patient appointments and notifies clinical staff of changes
• Responsible to reschedule missed appointments at Providers request
• Prepares a label for new patient and updates patients information
• Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients
• Performs related job functions to meet departmental goals and objectives

Grant Funded?
No

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications

• Knowledge of patient service principles and practices
• Experience in a call center or patient service environment
• Knowledge of administration and clerical processes

Campus
HSC - El Paso

Department
Family Medicine Elp Genl

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties

• Assists patient with applications and insurance forms as indicated

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.



Required Qualifications

• A minimum of a high school diploma or equivalent
• One (1) year of customer service, office or related experience required
• Additional education may substitute for the experience requirement

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx