Texas Tech University Health Sciences Center
Lubbock, Texas, United States
Patient Services Specialist
Job Description
Patient Services Specialist
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
513001 - Pedi Administration Lbk Genl
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Requisition ID
23074BR
Travel Required
None
Major/Essential Functions
- Receive all incoming calls for the clinic.
- Prepare schedule of daily appointments for distribution as necessary and notifying clinic staff of any changes.
- Assists patients with applications and forms.
- Receipts payments for clinic services.
- Receiving/checking out patients.
- Communication with Physicians and Nursing regarding clinic changes.
- Contacting patients (referring physician) who have missed appointments.
- Maintaining and updating referrals.
- Maintaining required files in clinic.
- Accurately keeps logs on moneybag and deposits.
- Operates IDX and Powerchart systems in a proficient manner.
- Keeps lobby and reception area neat and orderly.
- Arrives on time at 8 am.
- Providing excellent customer service to anyone that calls or walks into the clinic.
- Assists patients with problems concerning insurance.
- Obtains and checks all demographic and billing information and makes corrections as necessary.
Grant Funded?
No
Minimum Hire Rate
12.42
Pay Basis
Hourly
Work Location
Lubbock
Preferred Qualifications
- Bilingual in English and Spanish
Campus
HSC - Lubbock
Department
Pedi Administration Lbk Genl
Required Attachments
Cover Letter, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Job Group
Information and Records Clerks
Occasional Duties
- Other duties as assigned by your supervisor.
Shift
Day
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?
No