Texas Tech University Health Sciences Center
Lubbock, Texas, United States
Patient Services Specialist - Ob Gyn Lbk
Posted over 1 month ago
Job Description
Extended Job Title
Patient Services Specialist - Ob Gyn Lbk
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
512501 - Ob Gyn Pavilion Lbk
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Requisition ID
22764BR
Optional Attachments
Professional/Personal Reference, Recommendation/Referral, Other Documents Supporting Qualifications
Travel Required
None
Major/Essential Functions
1. Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
2. Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
3. Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs.
4. Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
5. Handles payment transactions and completes necessary batch closing and deposit documentation every day.
6. Handles patient messages delegated from the message pool, triage nurse, physicians, or supervisor including messages from the after hours service.
7. Coordinates referral appointments from other clinics, agencies, and private physicians.
8. Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriately.
9. Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
10. Proactively assists other staff and providers as needed.
11. PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline
12. .Contribute to KPIs as appropriate for job functions.
13. Other dities as assigned
Grant Funded?
No
Minimum Hire Rate
12.42
Pay Basis
Hourly
Schedule Details
Generally M-F, 8-5.
Work Location
Lubbock
Preferred Qualifications
Campus
HSC - Lubbock
Department
Ob Gyn Pavilion Lbk
Required Attachments
Cover Letter, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Job Group
Executive and Admin Assistants
Occasional Duties
Other duties as assigned.
Shift
Day
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?
No
Patient Services Specialist - Ob Gyn Lbk
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
512501 - Ob Gyn Pavilion Lbk
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Requisition ID
22764BR
Optional Attachments
Professional/Personal Reference, Recommendation/Referral, Other Documents Supporting Qualifications
Travel Required
None
Major/Essential Functions
1. Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
2. Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
3. Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs.
4. Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
5. Handles payment transactions and completes necessary batch closing and deposit documentation every day.
6. Handles patient messages delegated from the message pool, triage nurse, physicians, or supervisor including messages from the after hours service.
7. Coordinates referral appointments from other clinics, agencies, and private physicians.
8. Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriately.
9. Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
10. Proactively assists other staff and providers as needed.
11. PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline
12. .Contribute to KPIs as appropriate for job functions.
13. Other dities as assigned
Grant Funded?
No
Minimum Hire Rate
12.42
Pay Basis
Hourly
Schedule Details
Generally M-F, 8-5.
Work Location
Lubbock
Preferred Qualifications
- Knowledge of medical terminology
- Outstanding customer service skills.
- Must be professional and punctual.
- Must be organized.
- Outstanding oral and written communication skills.
Campus
HSC - Lubbock
Department
Ob Gyn Pavilion Lbk
Required Attachments
Cover Letter, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Job Group
Executive and Admin Assistants
Occasional Duties
Other duties as assigned.
Shift
Day
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?
No
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