Patient Services Specialist (Pediatrics)

Extended Job Title
Patient Services Specialist (Pediatrics)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as the primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees have cash handling responsibilities.

Requisition ID
31332BR

Travel Required
None

Major/Essential Functions

• Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
• Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines
• Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
• Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing and prospective patients in regards to insurance and copay inquiries
• Answers and handles contact center calls appropriately according to department procedures and guidelines new, existing and prospective patients regarding a variety of other inquiries not specified in the first 3 options
• Outbound calls to patients as needed or required by department
• Performs other duties as assigned

Grant Funded?
No

Minimum Hire Rate
salary commensurate with related education, experience and/or skills

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications

• Electronic Medical Records and Centricity knowledge; Phreesia; RMS/Health Plan Web Portals
• Bilingual (English/Spanish)
• Knowledge of Insurance Health Plans and Network Provider enrollment

Campus
HSC - El Paso

Department
Pediatrics Elp

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Executive and Admin Assistants

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

• A High School diploma or GED
• 1 year Customer Service, office, or related experience
• Additional education may substitute for the experience requirement

Does this position work in a research laboratory?
No

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx