Patient Services Supervisor - Combest Wellness Center

Extended Job Title
Patient Services Supervisor - Combest Wellness Center

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
351901 - SON Combest Center Lbk

Position Description

Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Requisition ID
22703BR

Optional Attachments
Other Documents Supporting Qualifications

Travel Required
None

Major/Essential Functions
Serves as a Team member of the TTUHSC SON Combest Wellness Center. Champions a values based culture to promote unit effectiveness. Team member will directly assist the Clinic Dept. Administrator with daily clinic operations and clinic flow to include:

• Directs and supervises front office Patient Services Specialist (PSS) staff in the processing of patients.
• Provides training to front office staff and tracks training status.
• Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records.
• Supervises processing of charges for clinic services, filing of insurance claims, responds to requests for information from patients and insurance companies and the maintenance of related information for the department.
• Completes verification of third party payers.
• Oversees cash handling in adherence to the organization and department policies and procedures.
• Maintain PSS staff schedule with regard to clinic and staff needs.
• Maintains patient schedules within the clinic guidelines and policies.
• Demonstrates and promotes a professional environment in the front office and when representing the organization.
• Supervises the call center staff.
• Generates reports requested by administration.
• Practices strategies for effective communication.

Other responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work;
appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. Most work
is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Grant Funded?
Yes

Minimum Hire Rate
15.64

Pay Basis
Hourly

Schedule Details
Day, Evening, & Weekend

Work Location
Lubbock

Preferred Qualifications
Preferred Knowledge, Skills and Abilities

• Two years in a supervisory role
• Experience working in an ambulatory clinic
• Bilingual English/Spanish
• Centricity and Cerner PowerChart usage
• Ability to communicate effectively, both in oral and written
• Ability to function in a busy environment and make sound decisions
• Ability to multi-task and prioritize effectively

Campus
HSC - Lubbock

Department
SON Combest Center Lbk

Required Attachments
Diversity Statement, Professional/Personal References, Recommendation/Referral, Resume / CV, Statement of Vision or Purpose for the Position

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties
Provide training & coaching.
Travel to other Combest clinics to provide support.



Shift
Other

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

Does this position work in a research laboratory?
No