Patient Services Supervisor

Extended Job Title
Patient Services Supervisor

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
Champions a values-based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responds to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Requisition ID
23021BR

Travel Required
None

Major/Essential Functions

• Supervises the daily PSS operations, while coordinating with RMU and Call Center or required scheduling guidelines. Responds courteously and efficiently to all incoming calls and scheduled patients in the CB appointment system as indicated. Assists front line staff with escalations as they arise.
• Supervises PSS and MCC staff to ensure efficient patient throughput, conducts quality assurance of registrations ensuring a clean claim, provides revenue cycle training, and customer service reviews. Processes patient and verifies current patient information in the CB system and registers new patients and enters pertinent patient information into the system.
• Supervisor is responsible for ensuring daily verification and authorizations are complete who weeks prior to service date. Collects payments from patients within guidelines and processes void requests for the PSS staff as needed and properly documents.
• Supervisor is responsible for ensuring adequate staffing and cross-training is available for daily operations. Prepares daily schedule of patient appointments and notifies clinical staff of changes. Oversees the daily schedules with PSS staff and adjusts as needed to ensure patient satisfaction.
• Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients.
• Supervises and monitors new and current employees with new departmental processes. Ensures that staff follows guidelines or provides additional training to address any gaps. In the absence of the Nurse Manager is responsible for Clinic operations.
• Prepares daily cash deposit with in cash guidelines and ensuring proper segregation of duties. Prepares daily reconciliation.
• Process outgoing correspondence to patients.
• Assists with patient complaints.
• Performs related job functions to meet department goals and objectives and assist Head Nurse with ad hoc requests as needed.

Grant Funded?
No

Minimum Hire Rate
15.64

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications

• Bilingual English/Spanish
• Must have computer skills to maneuver through the system

Campus
HSC - El Paso

Department
Orthopaedics Elp

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education: A minimum of a high school diploma or equivalent.

Experience: A minimum of five (5) years of customer service experience required; two years of the experience should be in a supervisory role. Experience in a clinic or physicians office is preferred OR at least three (3) years of experience at TTUHSC in the Patient Services Program, plus one year (1) of supervisory experience.

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111