Job Description
Job Description
As a Patient Support Specialist, you will work as part of the Minute Clinic Patient Support team to respond to inbound calls regarding patient inquiries related to Covid-19 testing and services, MinuteClinic visits, treatments, services and insurance billing inquiries. You will be responsible for providing patient information in accordance with HIPAA compliance requirements when providing Protected Health Information. You will respond to customer inquiries regarding billing statements, issues related to possible customer reimbursements and general inquiries related to Minute Clinic claims. Additionally, you will work with other areas within MinuteClinic to obtain the necessary information to resolve patient concerns while ensuring optimum levels of customer satisfaction by serving each caller according to the CVS Health company vision, mission, and values.
Training is done remotely from 9-5:30 for typically 3 weeks. After training is complete, 8-hour work shifts will fall between 4-weekday shifts 11-8 pm EST and 1-weekend shift between 9-6:30 pm EST.
Required Qualifications
-1+ years of customer service experience, preferably in a high-volume call center.
- 1+ years of Experience using Excel, Word, and/or Outlook in a professional or academic setting.
Preferred Qualifications
-Experience with Epic or an Electronic Medical Records system
- Medical insurance verification and experience explaining coverage to patients.
- Healthcare billing experience.
- Inbound call center experience in a high-volume or fast-paced customer service setting.
Education
Verifiable High School Diploma or GED required.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
As a Patient Support Specialist, you will work as part of the Minute Clinic Patient Support team to respond to inbound calls regarding patient inquiries related to Covid-19 testing and services, MinuteClinic visits, treatments, services and insurance billing inquiries. You will be responsible for providing patient information in accordance with HIPAA compliance requirements when providing Protected Health Information. You will respond to customer inquiries regarding billing statements, issues related to possible customer reimbursements and general inquiries related to Minute Clinic claims. Additionally, you will work with other areas within MinuteClinic to obtain the necessary information to resolve patient concerns while ensuring optimum levels of customer satisfaction by serving each caller according to the CVS Health company vision, mission, and values.
Training is done remotely from 9-5:30 for typically 3 weeks. After training is complete, 8-hour work shifts will fall between 4-weekday shifts 11-8 pm EST and 1-weekend shift between 9-6:30 pm EST.
Required Qualifications
-1+ years of customer service experience, preferably in a high-volume call center.
- 1+ years of Experience using Excel, Word, and/or Outlook in a professional or academic setting.
Preferred Qualifications
-Experience with Epic or an Electronic Medical Records system
- Medical insurance verification and experience explaining coverage to patients.
- Healthcare billing experience.
- Inbound call center experience in a high-volume or fast-paced customer service setting.
Education
Verifiable High School Diploma or GED required.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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