Payment Processing Specialist III

WHO WE ARE:

Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

THE OPPORTUNITY:

The Payment Processing Specialist III is responsible for processing transactions for Freedom Financial Asset Management (FFAM). This role will verify the accuracy of Automated Clearing House (ACH) files to ensure timely submission based on creditors internal workflows and deadlines, as well as allocate/fund FFAM loans and process payments. This role is responsible for processing FFAM applications for loan advancements, allocation, and scheduling; process and reconcile payment transactions; and perform other duties as assigned. Your responsibilities will also include completing projects and reporting.

Agents who perform well in this role have moved on to Underwriting, Accounting, and leadership roles.

Shift: M-F, 11:00 - 7:30pm

THE ROLE:

• Perform reconciliations on investor allocation balances
• Compile reports and ready them for investor communications
• Communicate with internal and external partners

• Review National Automated Clearing House Association (NACHA) file payment transmissions and verify amounts
• Complete and approve refunds for payment issues, over-payments and fee reversals
• Maintain customer privacy when accessing customer accounts and information
• Enter data accurately and ensure consistent business practices are applied
• Research discrepancies in a timely manner and with the utmost quality
• Process loan advancements and withdrawal requests to move funds to appropriate clients
• Remove recalled accounts
• Process NACHA files for loan re-payments
• Ensure funds available through exception advance process
• Perform reconciliations on NACHA files and posted returns/lockbox payments
• Disperse investor sale schedules twice a month
• Process requests to advance funds
• Investigates issues which may impact other work groups; analyzes alternative solutions; presents potential resolutions

QUALIFICATIONS:

• High School diploma or GED
• Minimum of 2 years of payments or banking operations type role
• Experience/familiarity with ACH/NACHA
• Strong problem solving skills, with the ability to think critically
• Must be able to multi-task, prioritize work, and meet strict deadlines
• Proficient knowledge of Windows-based applications; intermediate experience with all MS Office products especially/with a focus on Excel and Outlook
• Professional verbal and written communication skills
• Ability to work independently
• Strong analytical abilities

Candidates with the additional experience will be prioritized:

• 3-4 years of experience in a financial services operations type role
• Accredited ACH Professional
• Experience in payment processing and/or account research positions
• Experience working in a deadline/SLA driven department

Competencies/Skills

• Accountability and dependability, balances quality of work to meet strict deadlines
• Attention to detail, thoroughly performs tasks with care
• Business/product/process knowledge; implements process improvement recommendations within the context of overall business processes
• Researching and problem-solving skills; investigates defined issues with uncertain causes; analyzes multiple alternatives, risks, and benefits for a range of potential solutions
• Self-management; prioritizes tasks by importance and deadline; adjusts priorities as situations change

INTERESTED IN THIS OPPORTUNITY? APPLY TODAY!