PC Analyst

Overall Job Objective

Description

You must be available to be on call and work nights.
Example of Duties

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Install, modify, diagnose, troubleshoot, and repair computer hardware, specialized hardware components, peripheral devices, standard software, and specialty software applications.
• Provide experienced technical assistance and training to system users and resolve problems within scope of authority and training.
• Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, implement technical solutions to resolve problems, and follow up with users to assure the optimal functionality of the users' systems.
• Deploy new and enhanced software and hardware for County users and specialized department components, including Mobile Data Computers and data radio hardware.
• Replace defective or inadequate hardware, components, and software packages as needed.
• Maintain IT hardware, specialized client equipment, audio/visual equipment, and peripheral devices and perform preventive maintenance of hardware and equipment to minimize future failures.
• Evaluate County IT systems and identify technical problems, which need to be addressed by improved technologies or updated policies and procedures.
• Research technical issues and recommend software, hardware, components, and accessories and prepare reports on hardware and software utilization and operational issues.
• Refer complex problems, which are beyond the skills of the PC Specialist to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining IT hardware, software, database, and servers.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

Minimum Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED equivalent.
• Three (3) years of experience IT Technical Support.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Preferred Qualifications:

• Valid Arizona State Driver's License.
• May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
• Successfully complete a thorough background investigation.
• May be required to obtain additional specific skills training and technical certifications, including A+, N+, and Microsoft Certified Professional.
• Experience with the following technologies:
  • Mobile Data Computer (Panasonic)
  • Netmotion
  • Spillman
  • Motorola Radio

Supplemental Information

Knowledge, Skills and Abilities:

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of IT systems, including networked environments and specialized hardware and software applications.
• Knowledge of hardware, software, and peripheral equipment troubleshooting techniques.
• Skill in installing, configuring, testing, operating, and maintaining IT hardware, equipment, software, and computer systems.
• Skill in using basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.
• Ability to assess customer support needs and implement effective solutions.

PHYSICAL DEMANDS:
The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach, and grasp; manual dexterity to hand write or use computer keyboard; vision sufficient to see/read; hear and speak to communicate with customers in person and over the phone.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.