PC Analyst

Overall Job Objective

Description

Is It Time for a Change?

Are you tired of being overworked and under-appreciated in your current role? Pinal County is paving the way with improved employee experiences, benefits, and a culture that values its people. It might be time for a change of scenery where you can make a difference and benefit from an employer who will invest in you! Where else can you find paid sabbaticals every five years and retirement plans with a lifetime guarantee?

Check out all of our benefit offerings:

Working at Pinal County is an investment in YOU.

Apply today and find out why Pinal County is more than just a job.

Before you apply, watch this video to learn helpful tips to completing an application at Pinal County: Application Tips

Read more about the position and see if it is a good match for you:

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.

• Paid Vacation And Sick Leave

  • 15 Vacation Days Accrued Annually Starting Day One

    • After Three (3) Years of Service 18 Vacation Days Accrued Annually

    • After Five (5) Years of Service 20 Vacation Days Accrued Annually

• Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish

• 13 Sick Leave Days Accrued Annually Starting Day One

• Paid Sabbaticals Every Five (5) Years

  • Two Week Sabbatical After Five Years of Continuous Service

  • Three Week Sabbatical After Ten Years of Continuous Service

  • Four Week Sabbatical After Fifteen Years of Continuous Service

  • Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service

• Comprehensive Wellness Program

  • Quarterly Wellness Challenges

  • Vision Exams and Optometry Events Onsite

  • Vaccination Clinics

  • Onsite Mammogram and Prostate Screening Events

  • Skin Cancer Screening Events Onsite

  • Biometrics and Health Screening Events Onsite

  • Financial Health and Retirement Planning Events Onsite & Online

  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi

• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!

• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From

  • Some Medical Plans with Zero Employee Premium Cost

• Dental and Vision Plans

• Tuition Reimbursement Program

• Alternative Work Schedules

• Telehealth

• Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education

• Employee Assistance Program with Ongoing Training & Development Options

• Civil Service Leave

• VanPool Options

• Short-Term Disability - Employer Paid

• Basic Life Insurance - Employer Paid

• Flexible Spending Accounts for Dependent Care and Medical Expenses

• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees.

Example of Duties

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Install, modify, diagnose, troubleshoot, and repair computer hardware, specialized hardware components, peripheral devices, standard software, and specialty software applications.
• Provide experienced technical assistance and training to system users and resolve problems within scope of authority and training.
• Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, implement technical solutions to resolve problems, and follow up with users to assure the optimal functionality of the users' systems.
• Deploy new and enhanced software and hardware for County users and specialized department components, including Mobile Data Computers and data radio hardware.
• Replace defective or inadequate hardware, components, and software packages as needed.
• Maintain IT hardware, specialized client equipment, audio/visual equipment, and peripheral devices and perform preventive maintenance of hardware and equipment to minimize future failures.
• Evaluate County IT systems and identify technical problems, which need to be addressed by improved technologies or updated policies and procedures.
• Research technical issues and recommend software, hardware, components, and accessories and prepare reports on hardware and software utilization and operational issues.
• Refer complex problems, which are beyond the skills of the PC Specialist to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining IT hardware, software, database, and servers.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

Minimum Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED equivalent.
• Three (3) years of experience IT Technical Support.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Preferred Qualifications:

• Valid Arizona State Driver's License.
• May be required to obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS).
• Successfully complete a thorough background investigation.
• May be required to obtain additional specific skills training and technical certifications, including A+, N+, and Microsoft Certified Professional.

Experience with the following technologies:

• Microsoft System Configuration Manage
• Active Directory
• Mobile Data Computer (Dell)
• Spillman

Supplemental Information

Knowledge, Skills and Abilities:

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of IT systems, including networked environments and specialized hardware and software applications.
• Knowledge of hardware, software, and peripheral equipment troubleshooting techniques.
• Skill in installing, configuring, testing, operating, and maintaining IT hardware, equipment, software, and computer systems.
• Skill in using basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.
• Ability to assess customer support needs and implement effective solutions.

PHYSICAL DEMANDS:
The work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach, and grasp; manual dexterity to hand write or use computer keyboard; vision sufficient to see/read; hear and speak to communicate with customers in person and over the phone.

WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.

Notice to Applicants:
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.