PC Network Tech I

Southwest Behavioral and Health Services is seeking a dedicated PC Network Tech who can help us fulfill our mission. Delivering compassionate care to enhance lives and improve communities. We are seeking someone who is organized, holds excellent communication skills and ability to solve problems. Does this describe you? If so, you may be the person we are looking for to join our dynamic IT team!

Job Preview at a Glance:

PC Network Tech is responsible for the installation of computer equipment at all locations of SBH. This includes the development of the LAN/WAN. Also responsible for all PC software as well as all data communication equipment at all sites. This position reports to Director of IT.

Location & Schedule: This position is a Monday-Friday hybrid schedule with 2 days in office position, reporting to our Administration Building located on 3rd Street and Osborne.

Pay: $22.00 hourly

Responsibilities:

• Create and respond to SBH Helpdesk tickets submitted by end users.
• First point of contact for Technical request
• Answers calls and check voicemails
• Use excellent customer service skills to see technical problems through to resolution for SBH staff members.
• Troubleshoot SBH issues with laptops, desktops, and thin clients.
• Troubleshoot SBH printer issues (setup, configuration, and networking).
• Other peripherals and USB devices.
• Process SBH purchase orders and the inventory management of all related SBH equipment.
• Setup and troubleshoot issue with Smartphones, IPads, and Data Card Devices etc.
• Experience in imaging desktop and laptop computers.
• Responsible for the installation & troubleshooting of computer equipment for all SBH locations.
• Diagnose and resolve SBH technical software issues.
• Responsible for keeping management notified of upgrades and modifications made to the system at SBH at all times.
• Create, modify, disable and manage all user and email accounts.
• Follow SBH licensure compliance for any software installed on PCs. Initiate routine virus inspections & maintenance.
• Create/Update SBH Documentation for new processes within the IS Department.
• Offer alternative solutions where appropriate with the objective of supporting internal business practices.
• Redirect problems to appropriate resource.
• Follow up and make scheduled call backs to customers where necessary.
• Understanding of a domain/corporate IT environment including PC/Laptop setup.
• Basic knowledge of network technologies (LAN, WAN, wireless).
• VPN clients (Cisco, SonicWall, etc.)
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Minimum qualifications:

• Associate degree in information system or equivalent and 6 months of experience in the maintenance and/or development of Information Systems including maintenance of computer hardware and software.
• A certification preferred.

What We Offer:

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development Benefit from our culture of internal promotion!
• We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years experience.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

Mission and Values

Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.

Delivering compassionate care to enhance lives and improve communities.

• Compassion
• Integrity
• Quality
• Empowerment
• Innovation
• Trust

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.