PC Technician (Radio)

Overall Job Objective

Description

Pinal County is growing FAST and undergoing so much positive change! We need passionate people to come join our team and help us make Pinal County the best place to live and work in the country!
If you have never considered working in government, take a look at what we offer here at Pinal County; we invest in you and your future:

• A team of amazing people who are committed to making Pinal County a great place for its citizens and its employees
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From; Some with Zero Employee Premium Cost
• Dental and Vision Plans
• Telehealth
• Retirement Plans with Employer Contributions - Guaranteed Lifetime Benefit!
• Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
• Tuition Reimbursement Program
• Alternative Work Schedules
• Paid Vacation And Sick Leave
• Ten Paid Holidays
• Civil Service Leave
• Van Pool Options
• Short-Term Disability - Employer Paid
• Basic Life Insurance - Employer Paid
• Paid Sabbaticals After 15 Years of Continuous Service
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Employee Assistance Program & Wellness Program
• Suite of Voluntary Benefit Options including additional Life, Accident, Critical Illness and Cancer Insurance

Working at Pinal County is more than just a job, its a career, its a community, and its an investment in your future.
Read more about the position and see if it is a good match for you:

Notice to Applicants:

The hiring salary for this position is dependent upon experience, qualifications and position
funding; starting salaries above the first quartile require additional approval.

JOB SUMMARY
Install, modify, and repair standard computer hardware and software, stipulated radio systems and provide technical assistance and training to system users under basic supervision. Example of Duties

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Perform installation, modification, and repair functions for standard computer hardware,
  software, and peripheral devices and resolve problems within scope of authority and
  training.
• Provide technical assistance and training to system users as requested.
• Interview user to collect information about technology problems and technical issues, lead user through diagnostic procedures to determine source of error, and diagnose system hardware, software, and operator problems.
• Define user problems, research and isolate error sources, and implement technical solutions to resolve problems.
• Deploy new IT hardware and software packages as directed.
• Maintain IT hardware, equipment, and peripheral devices.
• Research technical issues and recommend repairs, replacements, and upgrades.
• Refer complex problems, which are beyond the skills of the PC Technician to senior technical staff and track the problem until it has been resolved.
• Cross-train in technical skills for maintaining additional IT hardware, software, and equipment.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.\

POSITION SPECIFIC DUTIES:

• Perform installation, modification, program and repair functions for 2-way radios,
  including hardware, software, and peripheral devices and resolve problems within scope of authority and training.
• Conduct radio ID activations, talkgroup creation, alias management, inhibiting radios,
  creation of historical reports, editing codeplugs, physically programming mobile,
  portable, base station and console radios, quotation and activation of all new customer purchase orders.
• Participation in enduser radio system training.
• Deploy new 2-way radio hardware and software packages as directed.
• Maintain 2-way radio hardware, equipment, and peripheral devices.
• Perform technical configurations, support and maintenance on the Countys Motorola
  P25 Trunked Radio System, speci f ical ly handl ing individual programming templates within Land Mobile Radio (LMR) user radio software.
• Responsibility includes management of all radio IDs affiliated to the radio network.

Minimum Requirements

• High school diploma or GED equivalent.
• One (1) year of IT technical support experience.
• Valid Arizona State Driver's License.
• Obtain Terminal Operator Certification for access to Arizona Criminal Justice Information
  System (ACJIS).
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
• Successfully complete a thorough background investigation.

Preferred Qualifications:

• One (1) year of Motorola P25 trunk radio programming and subscriber support.
• Experience with Motorola APX Subscriber programming and Administration.
• Experience working on Motorola Radio Management and Provisioning Manager.
• Experience installing mobile radio, antennas, cabling, etc. in vehicles.
• Experience supporting Public Safety Agency.
• Experience in installation mobile computer hardware.

Supplemental Information

• Knowledge of technical support principles, processes, and standards.
• Knowledge of capabilities of computer systems and networked environments.
• Skill in assessing customer support needs and implementing effective solutions.
• Ability to use basic tools, equipment, and procedures for maintaining and repairing computers and peripheral devices.