People Resource Center Representative - Contract

Welcome to Centura Health

Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.

Pay Range

$18. 87 - $24. 31/hr

Flourishing Begins Here

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills - but your commitment to a greater cause is something we value even more.

Job SummaryOperates under the auspices of enterprise led HR, meaning, our work will be connected and consistentacross our organization with our people being at the center. Our aim is to achieve an incredibleAssociate experience in which our associates, physicians and leaders can flourish and feel part of aconnected ecosystem. Working as part of the People Service Center function, this role will beresponsible for timely resolution and intake/triage addressing Centura associate inquiries as it relates toHR and Payroll related issues. Addressing inquiries in compensation, benefits, wellness, payroll, andother related items, works to resolve the issue effectively and accurately. In complex matters, workscollaboratively with subject matter experts to ensure timely and accurate resolution of HR and/or payrollrelated items.

What You Bring/Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

Job Responsibilities (essential functions)* Answers incoming calls and inquiries in a professional/courteous manner.* Handles general and broad Human Resources inquiries/complaints for internal and external customersto ensure quick, equitable, courteous resolution and appropriately directs more complex inquiries toappropriate pod/tier.* Follows established protocol to determine appropriate handoff.* Maintains contact to related stakeholder(s) to facilitate proper and complete resolution.* Provides excellent customer service and technical support as needed.* Prepares documentation in appropriate system to identify resolution and remains in constantcommunication with all stakeholders to ensure timely and accurate resolution of issues.

Minimum Experience Requirements1 year of customer service experienceKnowledge of governmental regulations, legal compliance related to compensation, benefits, pensionand general employment lawStrong customer service experienceDemonstrated proficiency in managing multiple tasks and good time management skillsMust have strong verbal and written communication skillsAbility to use various software programs (HRIS, Timekeeping, MS Word/Excel, CRM tool)Healthcare experience preferred

Education Requirements

H.S. GED

6 month contract

Benefit eligible

Your Connected Community

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health's connected ecosystem has its own unique history, story and personality.

Centura Health Corporate Service Center

Centura Health is headquartered in Centennial, CO, with additional business office locations throughout the Denver Tech Center. The Corporate Service Center is home to our leaders and centralized teams that support our hospitals, clinics and people - including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Whether you work in the corporate headquarters or one of our nearby offices, you'll experience a culture of collaboration and community where incredible people are doing incredible things every day.

Caring for Your Whole Well Being

We're committed to delivering whole person care and understand that a comprehensive benefits package will enrich the lives of our associates at work and at home. At Centura Health, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and may include:

• 401K, which includes matching when eligible
• Three Health Insurance Plan Options including covering eligible dependents
• Two Dental Insurance Plan Options including covering eligible dependents
• Vision Insurance including covering eligible dependents
• Daycare & Medical Flexible Spending Account Options
• Leaves of Absence, Short Term Disability, and Long Term Disability
• Life Insurance and Spouse & Child/Dependent Life Insurance Coverage Options
• Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock
• Paid Time Off & Sick Pay
• Shift Differentials
• Employee Wellness Resources
• Employee Assistance Programs
• Tuition Reimbursement
• Relocation assistance based on location
• Associate Discounts for Phone, Cell Phone Plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more...

The pay rate for this position is listed above and varies based on experience, skills, and comparison to others who are already in this role. *If you do not see the pay range for this position listed, you are on a third party job board. All of our pay ranges are clearly posted on our careers site www.centura.org/careers. Please visit our Careers page and apply today!