Job Description
Job Title: Players Club Lead
Salary: $15.50
Status: Full Time
Shift: Varries
Other Compensation: none
Let your career take flight!!!! Monarch Casino Resort Spa in Black Hawk, Colorado is immediately hiring for all resort positions!
Monarchs new resort will feature a Chophouse, 24/7 Caf, Specialty Restaurant, and Buffet. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs and more!
Now hiring bold, motivated, team-focused individuals!
Part Time and Full Time Team Members (TMs) Will Enjoy:
- Hiring Incentives for Non-Management
- Team Member Referral Program
- Education/Tuition Reimbursement
- Flexible Work Schedules
- 1 Free Meal per Shift
- Subsidized Transportation Options
- Free Parking
- Team Member Anniversary Program and Recognition
Full Time Team Members (30+ hours) also enjoy:
- 2 Weeks PTO
- 6 Observed Holidays
- Health Benefit Insurance Package after 90 days (medical, dental, vision, life insurance, short term disability)
- 401k with company match
- Career Development and Advancement Programs
- In-State and Out-of-State Relocation Assistance Programs
Dont want to drive to Black Hawk? You dont have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!
Players Club Lead - Responsibilities
Highly visible position with added responsibilities above Players Club Reps. Motivating the team with intensive canvassing of the casino floor for purpose of meeting, greeting and welcoming guests. Providing excellence in guest service with a positive attitude daily.
- Promote Monarch Rewards membership and opening club accounts while displaying professional communication skills.
- Keeps a steady and pro-active business demeanor with enticement for casino guests to enroll in the Monarch Rewards Club. Standing and walking for long periods of time is expected and normal for this position.
- Interacts with guests on a daily basis within the casino and from behind the Monarch Rewards desk in a positive and professional manner. Getting to know our guests and using their name at all times possible is highly encouraged.
- Be knowledgeable of and promote casino promotions, special events and amenities to casino guests.
- Produce shift reports for Rewards manager and supervisors
- Monarch Rewards desk coverage includes: multitask guest service including opening of club accounts, re-printing cards for existing rewards members, providing specific information on casino, resort property as well as general information on the Black Hawk and Reno areas, answering questions, handing issues with increased escalation and informing Team Leadership.
- Answering phones and periodic assistance with promotions
- Computer usage, proficient typing, spelling and basic math
- Able to read and input guest information in casino patron system including drivers license, state ID, passport or military ID
- Flexibility and adaptability within a fast paced working environment with concurrent multiple responsibilities, promotions and special events
- Ability to give 100% effort in the communication of the benefits and rewards of Club Monarch membership using persuasion skills and motivated enthusiasm
- Ability to be consistently mindful of successful reaching of department goals on casino floor / club desk with new member enrollment resulting in the acquisition of Club Monarch members.
- Ability to be responsible and productive without immediate and direct supervision while spending quality time at the Monarch Rewards desk helping team reach and surpass goals
- Ability to be consistently friendly, courteous and smiling with all casino resort guests and fellow company team members
- Ability to stay current on casino promotions, special events and amenities with the ability to find and communicate information when necessary. When necessary the ability to seek assistance and guidance from Team Leadership as it applies to the communication of information and providing excellent guest service.
- Ability to be a team player and recognize the importance of helping the team succeed for the benefit of the company as it relates to successful individual performance.
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarchs intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.