Players Club Shift Supervisor

Position Summary:
Under direct supervision of the Players Club Manager, oversees the shift operations of the Players Club.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions.
• Assist with the planning and budget preparation for the department.
• Assists in the new team member training.
• Assists in coordination/execution of events/promotions related to the Players Club.
• Plans and administers work schedules and assignments for direct reports.
• Monitors the performance of direct reports, ensuring adherence to all Tohono Oodham Gaming Enterprise (TOGE) and departmental policies and procedures.
• Coordinates and shares information with other departmental shift supervisors/managers.
• Ensures all bank work procedures are followed and completed accurately.
• Ensures that all operational information is transferred to the next Players Club Shift Supervisor to ensure a seamless transition for guests.
• Ensure Compliance with all state, Tohono Oodham Gaming Enterprise and Tohono Oodham Gaming Office Tribal Gaming Regulations.
• Communicates on a regular basis with the Players Club Manager regarding operations. Reports any problems to the Players Club Manager.
• Provides external information to guests.
• Assures accurate departmental paperwork trails, inventory and maintenance.
• Resolves team member and department concerns on outstanding issues.
• Creates an environment that compliments service.
• Develops techniques for reinforcing guest service standards.
• Delivers ongoing guest service training to Players Club staff.
• Verifies department logs and summary logs; assigns job duties.
• Reviews and recommends updates for department policies and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Ability to demonstrate and practice outstanding guest service at all times.
• Knowledge of Tohono Oodham Gaming Enterprises Internal Controls(ICs) and Minimum Internal Control Standards (MICS).
• Performs other duties as required.

Minimum Qualifications:

Education and Experience
High School Degree or GED plus 3 years experience in casino operations and players club and/ or guest service; 1 of the 3 years of which must have been in a supervisory role. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

• Knowledge, Abilities, Skills, and Certifications
• Knowledge of supervisory techniques.
• Knowledge of players club and casino operations.
• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment.
• Knowledge of computer utilization in marketing/business operations.
• Ability to write reports and business correspondence.
• Ability to foster a cooperative work environment.
• Ability to work with the public and provide an outstanding experience for guests.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to apply basic mathematical skills.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands
While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.