PM Server

JOB SUMMARY

This position contributes to Sanctuarys success by working within the framework of a quality Food and Beverage service team. Greet guests in a professional, warm, friendly and sincere manner. Ensure guests are happy when leaving the restaurant. Serve food to guests in a personable, courteous manner ensuring a positive dining experience.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive.

? Complete knowledge and fluency with all standards of fine dining service etiquette and adhere to these standards.

? Attend all scheduled staff meetings, pre-shifts, menu roll-outs and supplemental training sessions.

? Be aware of all liquor laws as well as company and departmental policies regarding consumption.

? Be familiar with emergency safety measures and state health codes.

? Total knowledge of all menu items including ingredients, preparation, provenance, and potential substitutions is expected.

? Fluent beverage knowledge to include, preparation, ingredients is expected. Complete navigation of the wine list, verbal presentation and descriptions of each wine by the glass.

? Ensure all levels of service are extended to our guests through professional, knowledgeable presentation of all our menu items and beverage offerings.

? Communicate consistently with the FOH manager and Culinary Team.

? Complete all side-work responsibilities both opening and closing.

? Ensure complete table maintenance at all times throughout the guests dining experience.

? Close all guest check transactions accurately in POS system.

? Obtain service report from micros and finalize all settlement transactions and close out per established procedures.

? Responsible and accountable for all unsigned checks; report these to the manager.

? Follow established gratuity distribution to support staff and document per company procedure.

? Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

? Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

? Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.

? Must be extremely organized; able to expedite multiple orders correctly and executed with care and attention to detail.

? Ability to maintain a pleasant disposition and work smoothly in high stress work environment.

? Pleasant voice and phone etiquette.

? Ability to service a five-table station without assistance during typical service demand.

? Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.

? Ability to lift moderate weights and remain standing on feet for prolonged period of time.

? Good communication essential. Relay guest complaints and comments to supervisor immediately.

? Ability to listen effectively, to speak and write English clearly.

? Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.

? Ability to identify, address and resolve conflict.

? Maintain good safety habits and report unsafe or hazardous conditions to Security.

? Promote excellent guest relations while living the Sanctuary Commitments.

QUALIFICATIONS

Education: High School Diploma or G.E.D. Equivalent. Current Food Handlers Card.

Related Work Experience: 3-5 years prior fine dining service experience in restaurant operations required. Experience with hospitality and customer service required.