Police Dispatcher

Under the general direction of the Communication Supervisor or designee, perform a variety of clerical and technical duties related to dispatch activities. Operates various communications equipment, answers and processes emergency or non-emergency calls and dispatches public safety units. Actively support and uphold the Tribe’s and Department’s mission and values.

Education requirements

Possess a High School Diploma or General Education Diploma.

Experience requirements

One year of increasingly responsible clerical experience that includes customer service in an environment with frequent interruptions.
1-2 years of administrative or secretarial experience preferred; one year of work related experience; experience in a public safety agency is desirable; or any equivalent combination of experience and training which provide the knowledge, skills and abilities necessary to perform the job.
Must be able accurately type materials at a reasonable rate of speed and demonstrated proficiency in grammar, spelling and filing.
Process and record keeping of expenditures, purchase orders or invoices preferred.
Must possess a valid State driver's license.
Must never have been convicted of a felony or have been convicted of a misdemeanor within a period of three (3) years preceding application and must be willing to sign a confidentiality statement upon hire.
Testing may be required.

Qualifications

Must be able to train in the process of doing drug/alcohol testing.
Successfully pass an oral board and background investigation.
Must be at least 18 years of age.
Successful candidate will be subject to pre-employment and on-going random drug/alcohol testing.
Performs other duties as assigned.

Responsibilities

Monitors emergency and general support radio frequencies.
Receives emergency and non-emergency calls from outside agency dispatchers or law enforcement agencies via multi-line telephones, walk-ins and radio system.
Records and routes emergency calls to appropriate authorities.
Determines priorities of all calls and dispatches required units.
Receives and processes radio calls from field units.
Transmit messages via radio, telephone, computer, fax or other communication equipment.
Receive emergency calls from the public requesting police or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures.
Uses a computer-aided dispatch system or other various computer systems for data entry and general information retrieval.
Creates and maintains daily log of public safety communication activities.
Establishes and maintains an effective filing and retrieval system according to established policies and procedures.
Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of documents relating to public safety activities; prepare related reports as requested.
Work under pressure, exercise good judgment and make sound decisions in emergency situations.
Contributes to a team effort and accomplishes related results as required.
Establish and maintain effective cooperative working relationships with those contacted in the course of work.
Inquire, interpret, verify, receive, and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, and vehicle registration.

Skills

Ability to learn departmental policies and procedures for service requests.
Ability to learn geographic feature and streets within the area served.
Ability to learn police codes, practices and methods.
Ability to effectively and courteously deal with the public.
Ability to communicate clearly and concisely, both orally and in writing.
Knowledge of writing, spelling, grammar and punctuation.
Knowledge the current practices and procedures involved in Police dispatch operations.
Skills in operating various word-processing, spreadsheets, and database software programs.
Skills in reading and interpreting maps and other navigational resources and give directions.
Skills in communicating using telephone and two-way radio equipment.
Skills in remaining calm and functioning effectively during emergency situations and communicating effectively with persons in varying degrees of hysteria.
Ability to maintain confidentiality.
Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
Ability to work independently within Tribal and Police Department policies, rules and regulations
Methods and techniques of telephone etiquette
Methods and techniques of conflict resolution
Ability to handle multiple tasks and meet deadlines.
Ability to exercise independent judgment
Ability to Read and Speak the English Language
Ability to complete training leading to a certification to operate ACJIS terminal
Ability to define problems; collects data; establish facts and draw valid conclusions
Applicant must be available to work rotating shifts (days, swings and graves), weekends, holidays and overtime as required.

Work hours

40