Job Description
Overall Job Objective
Summary of Job Duties
The PS Report Technician is responsible for incoming phone calls, collecting, storing, and disseminating criminal information and reports to Aurora Police Department personnel and the public with efficiency and strong customer service.
To be employed by the Aurora Police Department you will need to successfully pass a background check, polygraph test, and fingerprint screening, along with other conditions of employment; drug test and verification of employment. Because of this, there is a longer recruitment process, we thank you in advance for your patience.
Experience:
*An equivalent combination of education, training and experience that demonstrates required knowledge, skills and abilities may be considered.
Knowledge of:
Abilities to:
Skills:
LICENSES & CERTIFICATES REQUIRED: WORKING CONDITIONS
Work Environment:
Equipment Used:
_____________________________________________________________________________
For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Summary of Job Duties
**This position was posted previously and all applications received will be considered, please do not resubmit a second application. There will be 3 vacancies, and an initial screening will be conducted for internal applications submitted on or before January 19, 2021. All external applications will be reviewed when the posting closes on Friday, January 29, 2021 at 12 pm, however is subject to close at any time without prior notice. Thank you.**
Within the Aurora Police Department there are four separate divisions: Operations; Metro; Compliance and Professional Standards; and Business Services and employees over 800 Civil Service and Career Service employees whose mission is to Make Aurora Safer Every Day.
Within the Aurora Police Department there are four separate divisions: Operations; Metro; Compliance and Professional Standards; and Business Services and employees over 800 Civil Service and Career Service employees whose mission is to Make Aurora Safer Every Day.
The PS Report Technician is responsible for incoming phone calls, collecting, storing, and disseminating criminal information and reports to Aurora Police Department personnel and the public with efficiency and strong customer service.
This is an entry level position with a budgeted starting wage between $17.73 - $19.51 depending on education, experience and training.
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and wellness programs
- Internal educational programs to assist with career advancement
- Access to innovation work spaces
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification or termination once hired.
PRIMARY DUTIES & RESPONSIBILITIES - Advises citizens of procedures and laws
- Completes and transcribes a variety of reports
- Refers calls for police service to dispatch when an officer is required
- Interviews crime victims and reviews information on police reports
- Enters and retrieves information via computer aided dispatch (CAD) terminal
- Enters and retrieves information in law enforcement systems and databases
- Performs cash handling duties
- Document scanning
- Works extensively with Law Enforcement personnel both internally and from other jurisdictions
- Researches and solves report, record and identification problems
- Follows record dissemination laws, policies and procedures
- Operates a variety of office machines
- Maintains, modifies and updates multiple data bases in local, State and National computer systems
- Intake of various property related items from citizens and other law enforcement agencies
- Performs additional duties as assigned
Education:
- High school diploma or GED
Experience:
- One (1) year of office/clerical experience to include data entry, data retrieval and customer service
- Two (2) years of customer service experience
- Experience in a law enforcement or criminal justice environment
*An equivalent combination of education, training and experience that demonstrates required knowledge, skills and abilities may be considered.
Knowledge of:
- Proper English and grammar usage both written and verbal
- Law enforcement terminology
- Interviewing techniques and methods
- Personal computers including related software applications
Abilities to:
- Establish and maintain effective working relationships with employees and citizens
- Handle sensitive situations with tact and diplomacy
- Communicate effectively both orally and in writing
- Prepare accurate reports
- Maintain accurate records
- Work rotating shifts including weekends and holidays
Skills:
- Skill in alpha and numeric data entry to pass a data entry test of a minimum of 5,000 net strokes per hour
LICENSES & CERTIFICATES REQUIRED:
- NCIC/CCIC Certification is required within 6 months of employment
Physical Demands:
- Light to sedentary work requiring the ability to lift 20 pounds with or without assistance
- Hand/eye coordination to operate computer keyboard
- Vision to read and interpret reports, documents, and other written information
- Frequent speech communication
- Hearing and listening to maintain communication with employees and citizens
- Memory to retain updated processes, complete tasks that are important but infrequent and highly technical tasks
- Critical thinking to navigate technical tasks
- Use resources when unsure and Lead or Supervisor is not available
- Judgment to ensure confidential information remains protected
Work Environment:
- Essential duties performed primarily in clean, comfortable environment with shared work stations and equipment
- Nature of tasks exposes staff to possible vicarious trauma due to the nature of some crimes and the need to review of reports and digital evidence during intake release procedures
- Shift work to include days, nights, working weekends and holidays
Equipment Used:
- Frequently uses computer keyboard, telephone, fax machines, copiers, and cash register
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
_____________________________________________________________________________
For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
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