Practice Manager - Jtr

Definition

Definition: Under the general supervisor of the Practice Administrator, the practice manager will oversee the day-to-day operational needs of an assigned River People Health Center clinical area (primary care, specialty care, behavioral health or dental) including, adherence to budget, monitoring productivity and revenue generation, front office duties, scheduling staff, patient satisfaction and recording keeping. The Practice manager will ensure that the clinic division assigned will run smoothly, opens and closes on time and that appointments are made and kept. Making sure that the assigned clinic division is opened and closed on time and that the daily business and operational needs are met. This job class is treated as FLSA Exempt.

Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Distinguishing Features: The Practice Manager is assigned oversight to one clinic area which is summarized in the Position Differentiations.

Examples of Tasks

Position Differentiations

• Manage the day to day operations of primary care, specialty care, behavioral health, or dental.
• Hiring, training, and supervising administrative staff.
• Managing finances, including budgets and payroll.
• Collaborating with medical ( behavioral health, dental ) personnel and executive team to develop and assess business strategies.
• Identify areas of improvement regarding operations to include patient flow, workload balancing and other key performance indicators.
• Monitoring inventory and placing orders for resupply.
• Ensuring the practice complies with industry regulations.
• Interacting with patients and addressing any concerns or complaints.
• Organizing and maintaining patient records.
• Working as a team to ensure the practice runs effectively and meets organizational benchmarks regarding productivity and revenue projections.

Tasks:

• Provides full administrative supervision and oversees the day-today administration of assigned clinic area.
• Serves as a communication liaison with the Practice Administrator, providers, staff and technicians.
• Assists Practice Administrator in formulating and adhering to clinic area budgets.
• Prepares shift schedules and coordinates time off, process weekly time records
• Maintains assigned clinic area oversite by initiating, coordinating, and enforcing operational policies and procedures.
• Overseeing daily operations of other front office staff, and ensuring optimal use of everyone's time and skills.
• Resolving conflicts among staff and between staff and patients
• Participate in the writing and interpreting HHS & RPHC policies and procedures
• Interacting with sales representatives from medical and pharmaceutical companies
• Oversees the problem-solving and troubleshooting activities involving technicians, staff and other intradepartmental and interdepartmental personnel.
• Develops staff goals and objectives for evaluation, evaluates performance of assigned department staff and conducts timely performance evaluations (EPAR's)
• Follows all departmental and Community policies and procedures
• Maintains department direction with River People Health Center objectives on standards of operations including monitoring productivity and revenue projections.
• Evaluates processes and procedures within scope of the assigned clinic area operations for quality workflow processes, recommends changes to meet the organizational goals,
• Responsible for periodic reporting of key performance indicators to executive team and the Quality Committee.
• Identifies reimbursement issues and takes timely steps to resolve,
• Observes policies, procedures and guidelines with respect to the HHS and RPHC's protocols.
• Ensures staff are qualified and trained with tools to support successful execution of their duties,
• Assigns and directs the daily workflows and associated clinic area activities
• Ensure all patient interactions will be conducted in accordance to HIPPA regulations to maintain patient confidence and protect confidential information.
• Maintain current and updated professional knowledge and proficiency of the scope of service of assigned clinic area through continuing education, staff meetings, training and conferences, etc.
• Performs other job-related duties as assigned to maintain and enhance departmental operations

Knowledge, Skills, Abilities, and Other Characteristics:

• Knowledge of the history, customs, culture, traditions and government of the Salt River Pima- Maricopa Indian Community,
• Knowledge of medical, public health and social service resources available to Community members

• Skill in the use of practice management software application, calculator, copy machine and other essential office equipment,
• Skill with verbal and written communication and the ability to communicate effectively with a wide range of people, clients, families, community groups and health professionals,
• Skill managing various employee types in stressful situations,

• Ability to use effective conflict resolution skills and to be the forefront of disputes between patients and providers, or patients. Include the ability quickly mediate and resolve issues in a respectful manner and in an environment where patients are in a vulnerable and potentially reactive position.
• Ability to be committed to the observation of aseptic techniques in handling sterile products and equipment, and the maintenance of a stringently clean work area at all times.
• Ability to establish and maintain positive and effective working relationships with colleagues, subordinates, supervisors, health care professionals, Tribal officials, representatives or resource agencies, patients and Community members,
• Ability to use effective time management skills, including simultaneously oversee numerous aspects of the day-to-day operation, effectively prioritizing tasks, making and adhering to deadlines, and assisting other staff with their work.
• Ability to deal with sensitive issues and maintain appropriate, professional and confidential relationships,
• Ability to incorporate cultural differences, health beliefs and learning styles,
• Ability to develop and implement program protocols as well as identify and address programmatic problems.

Minimum Qualifications

Education: A Bachelor's degree from an accredited college or university, Master's degree preferred, AND Certification in Practice Management preferred.

Experience: five (5) years practice manager or related experience required

• Experience working with Native Americans strongly preferred.
• Working knowledge of infection control, immunizations, wound care, diabetes education and chronic disease management preferred.

Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• May be required to work beyond normal work hours including nights, weekends and holidays.
• Employees in, and applicants applying for, jobs providing direct services to children are subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working With Children".

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.