Practice Manager

Steward Health Care is the largest private, tax-paying physician-led health care network in the United States. Headquartered in Dallas, Texas, Steward operates 35 hospitals in the United States and the country of Malta that regularly receive top awards for quality and safety. The company employs approximately 42,000 health care professionals. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, over 7,900 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters per year. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.

Position Summary:

Under the direction of the Directors, the Practice Manager is responsible for providing leadership and management of operations at clinic sites and related outreach. Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety, and customer service. Works collaboratively with clinic medical staff and with system wide administrative and medical staff as needed. The Practice Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.

Key Responsibilities

• Provides leadership, direction, and coordination for general clinic operations
• Manages internal and outreach services of the clinic
• Develops and maintains clinic budget
• Responsible for plan and execution of clinic financial goals
• Organizes the work processes and work units to promote efficient flow
• Monitors workload and systems, coordinating resources to optimize operational efficiencies and patient satisfaction
• Collaborates with Director and professional staff to develop operating expense, FTE, and capital budgets
• Manages clinic operations to achieve and maintain financial performance targets
• Coordinate purchases of office, medical-surgical, pharmaceutical, laboratory, and x-ray supplies, manages inventories for each, and approves invoices for payments
• Coordinates on-site telephone and computer systems with Hospital resource departments
• Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
• Coordinates the development of physician and midlevel clinic schedules and coordinates and communicates initial and revised schedules as appropriate
• Assures that physician call schedules are developed for all physicians, and coordinates call schedule with in-clinic schedule, physician availability, communicating initial and revised call schedules as appropriate
• Monitors flexible benefits expenditures to stay within contract allowances
• Assures that initial and subsequent physician/midlevel third party payer Credentialing is completed within required time frames
• Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
• Communicates and supports policies and procedures appropriate for clinic
• Completes required reporting in a timely manner
• Provides supervision and leadership
• Conducts applicant interviews and effectively recommends appropriate personnel for clinic positions
• Provides for initial orientation and ongoing training of personnel in proper work performance
• Plans, schedules, and assigns work in an efficient and cost-effective manner
• Achieves and maintains targeted staffing, quality and service standards
• Regularly evaluates employee performance according to policy, and provides direction for growth and motivation in the time period required
• Conducts or recommends progressive discipline and discharge proceedings when necessary
• Partners with Human Resources Representative on performance and employee relations issues
• Counsel's employees in resolving performance related problems
• Functions as a resource, teaching and collaborating with staff on a continuous basis

Minimum Requirements

• High School diploma or GED equivalent is required
• Graduate of an accredited Nursing Program
• Licensed RN
• Five years or more management experience, preferably in healthcare, or equivalent education and experience
• Institutional accreditation and degree obtainment will be verified upon hire

Preferred Qualifications

• Bachelors degree in healthcare administration, business, management, or related field
• Experience working with physicians in a large physician group

** This position is located in Odessa, TX.