Job Description
Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Principal Project Management working remotely in the USA, youll be a part of bringing humanity to business. #experienceTTEC
What Youll be Doing
Looking for an opportunity to showcase your organization and leadership skills? As the primary liaison overseeing projects at our customer experience centers, youll be our clients point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, youll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.
You'll report to Project Manager Director. Youll contribute to the success of the business as you are the primary point of contact overseeing various client projects.
Compensation
The anticipated salary range for this US based position is 85,000-95,000 annually.
During a Typical Day, Youll
Collaborate with internal teams, stakeholders, senior executive level parties and external clients in a virtual environment
Customize, build, manage and maintain effective project records
Identify risk, investigate to define mitigation plans, tactfully escalate and execute on change management
Clearly articulate requirements and overall project status to various levels and audiences
Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
Spearhead innovative projects for corporate initiatives and enhancements
Display managerial courage within an individual contributor role as you navigate the project phases
What You Bring to the Role
BA/BS or equivalent relevant experience
3 years' experience in a project management role leading the deployment of medium to large scale global projects
PMP and/or equivalent relevant project management experience
Operational management experience within the BPO/call center industry required
Ability to provide strategic guidance while leading a project team
Expertise with formal presentation
Experience with project management and word processing software, spreadsheet and flowcharting applications
Must have a valid passport and able to travel internationally
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.