Marketlink

Finland, Minnesota, United States

Product Lead, LiveOps

Posted over 1 month ago

Job Description

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 166 cities.

Our apps (iOS and Android) have the industrys highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customers own language.

Weve raised more than 707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolts app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europes second fastest growing company. Were still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation - in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Job Description

We are looking for a Product Lead to join our LiveOps team in Helsinki, Berlin, Copenhagen or Tallinn. In a nutshell LiveOps team strives towards building world-class internal tools for our customer and partner support. Support is a big deal for us and we will do our best to keep our 10M+ customers, 60.000+ courier partners and 30.000+ restaurant and retail partners happy. LiveOps team is playing a key role in this equation and it takes some real serious work from our dedicated support teams in each of the 23 countries to ensure the satisfaction of those customers and partners. ??

We take great pride in our support operations' quality, and here is a chance for you to make our customers and support heroes Wolt experience even more delightful. Wolt is scaling like a rocketship, so making sure that our customer support is as efficient as possible is more crucial than ever. The LiveOps team aims to build tools and automate operations (in a smart and human way) and allow Wolts support teams to spend as much time as possible helping customers and partners when it matters the most. All of this helps Wolts operations focus on one thing: delivering the best possible customer and partner experiences in our industry. ??

As a Product Lead, you will work with a cross-functional team of engineering, design, data and analytics in a high visibility role. You will be responsible for defining the roadmap, prioritisation and setting the vision for the team. This involves leading multiple projects and ambitious cross-team product initiatives across the entire product lifecycle, partnering with business and operational stakeholders as well as understanding and analysing our end-users.

You can be based in the Helinki capital area or work remotely elsewhere in Finland, Germany, Denmark, or Estonia now and in the future! Read more about our new remote set-up here. ??

Qualifications

You could come to this role from a multitude of different backgrounds, but ideally, you have

  • Previous experience as a Product Manager / Lead - you know what it takes to develop a great product

  • A mixture of data analysis skills, engineering understanding and business savvy with the go-getter attitude of a "could-be start-up CEO."

  • Expertise in how to work with and coach cross-functional teams, ideally with World-class designers, data experts and engineering teams

  • Having an interest or prior experience in automating workflows as one of our big themes for future is automating repetitive manual tasks while keeping a humane touch

  • Its a plus if you have previous experience from data science / machine learning projects

It may sound like we are looking for a unicorn (which we probably are), but we believe in unicorns - we are looking for the perfect fit to support us in taking our product to the next level. If you think you might be the one, we are hoping to hear from you!

Our offering to you

You will have ownership of the support products, and you will work with one of the most important products we have here at Wolt. There are several challenging problems for you to solve from scratch. In a bigger picture, this means you will affect how Wolt keeps growing. Sounds fascinating, right? ??

Overall our product consists of a team of 250 people at Wolt and 20 product management experts. We aim to build no other than the best-in-the-world product management team at Wolt. ??

You would get to work in a company culture where we take ownership beyond the obvious, do common things uncommonly well, we think big but stay humble, do right by people, we treat others kindly and justly, recognise that if we dont learn, we wont stay still but fall behind and keep in mind that Luke was Yodas greatest achievement. Read more about how we work. ??

The compensation is a combination of monthly pay and Wolt stock options. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie. ??

Additional Information

If you want to check up on your application or have any further questions about the position you can turn to Talent Acquisition Partner Jenni Kivikoski at [email protected] at any given time.

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