Product Support Agent- Global Products

Why Valvoline?

Weve been in the car business for more than 150 years, starting with the invention of the worlds first motor oil. Today, were a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.

As we often say, it starts with all of our people and thats where you come in. Were looking for humble, hungry and smart people to help us power the future of mobility. If youre looking for a collaborative and flexible work environment that invests in your growth and success, youve come to the right place.

Careers for the Driven

Valvoline has a rewarding opportunity as a Product Support Agent. We whole-heartedly adopt a never idle' mindset. We also know that outstanding service begins and ends with our employees. So, were looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

How Youll Make an Impact

Must be willing to work weekends and evening shifts; 4 days per week/10 hours per day. Operating hours are Monday - Friday: 7:30am to 10pm ; Saturday: 7:30am - 10pm & Sunday: 9 - 8pm.

Must have strong customer service skills. The Product Support Agent will be the liaison between our company and its current and potential customers. They accept ownership for effectively answering customer inquiries regarding billing/fulfillment issues, product support, and experience complaint issues, while keeping customer satisfaction at the core of every decision and behavior. In the role, you would be responsible for:

• Managing large amounts of inbound and outbound phone calls, emails, and chats in a timely manner regarding billing/fulfillment, product support, and service questions
• Identifying and addressing customers needs, clarifying information, researching every request and providing solutions and/or alternatives and issuing fulfillment as needed
• Maintaining solid customer relationships by handling customer inquiries and coordinating communications with VIOC field employees and Valvoline customers
• Meeting personal/team qualitative and quantitative score card metrics
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

What Youll Need

• High school diploma or equivalent
• Minimum of one year in a customer support role

• Strong phone and verbal communication skills, along with active listening

• Customer focused and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• Proficient with computers, mobile devices, and software applications

• Must be authorized to work in the U.S.

What Will Set You Apart

• Familiarity with CRM systems preferred
• Automotive knowledge/background

Benefits That Drive Themselves

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Females and minorities encouraged to apply.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.