PROGRAM COORDINATOR

Program Coordinator

Arizona State University

Nina Scholars

Campus: Downtown Phoenix

104535BR

Job Description

The Nina Mason Pulliam Legacy Scholars program is a scholarship and mentorship program that provides educational opportunities for non-traditional, first-generation college student populations whose vulnerable background and personal circumstances could impede a successful academic experience without the support of the program. The Program Coordinator is responsible for mentoring undergraduate students in the Nina Scholars program to ensure their personal and academic success as they transition into and persist in college and as they prepare for career or graduate school opportunities after graduation. This position reports to the Program Director of the ASU Nina Scholars program, which is housed within the Watts College of Public Service & Community Solutions.

The Nina Scholars program is based out of the downtown Phoenix and Tempe campuses.

The salary range for this position is dependent on bachelor’s degree completion and years of experience. 

Salary Range

$45,000 - $50,400 per year; DOE

Close Date

27-September-2024

Essential Duties

• Establishes trusting relationships with scholars; serves as point of contact to help scholars problem solve academic/personal issues, including crises, while demonstrating empathy and resourcefulness by connecting them to university and/or community resources through effective & efficient communication in person, by phone, or digitally; schedules regular mentor meetings with scholars during semester and follow-up with non-responsive scholars
• Guides scholars to focus on goal setting, overcoming obstacles and achieving personal and academic success; monitors scholars’ individual academic performance and program participation through tracking/ reporting/ surveying/ assessments/ evaluations; implements improvement plans with scholars, if necessary 
• Coordinates and prepares program events and activities that encourage scholar participation in academic, graduate, and career development, personal growth and development, life skills, community service, leadership opportunities and celebrations
• Leads administrative tasks inclusive of monitoring program expenditures and producing program communications and scheduling 
• Contributes to ethical business administration of sustainable program purchases and expenses as budgeted
• Supports facilitation of program assessments and shares scholar updates to program advisory council members during quarterly (4x/year) meetings
• Supports program recruitment, including participating in application reviews and candidate interviews 
• Collaborates with other Nina staff members and other university student services staff and faculty to support program goals and address scholar challenges 
• Leads peer mentor initiative between incoming and returning Nina Scholars
• Attends and participates in Nina Scholars student success fall and spring courses as requested by course instructor
• Collects and organizes student data reports regarding scholar academic progress
• Provides constant and competent documentation on scholar interactions
• Contributes to program, college, and university committee meetings, including supporting student and academic affairs team within the Watts College on student success initiatives as needed
• Learns foundational higher education and social work theories and practices, including college student persistence and success practices

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

•  Evidence of a Bachelor’s degree in social work, education, social sciences or related field preferred AND two years administrative/coordinator program experience preferred.
• Ability to manage confidential and sensitive information. 
• Ability to manage urgent or crisis situations with care, compassion, and diligence. 
• Ability to pay close attention to detail in programming and logistics and when communicating with others. 
• Experience maintaining effective professional and trusting relationships with students, colleagues and supervisors. 
• Experience with using effective verbal and written communication skills in multiple platforms. 
• Experience working with, addressing needs of, and building rapport with undergraduate students and/or at-risk groups in confidential settings which results in demonstrated outcomes tied to persistence and/or personal growth. 
• Knowledge of problem-solving sensitive matters efficiently. 
• Knowledge of theories in higher education, social work, social sciences, and/or counseling that support the needs of the college students served. 
• Knowledge of trauma-informed care. 
• Knowledge of university policies, procedures, and student code of conduct. 
• Knowledge of local/state human services and public services resources and policies.
• Skill in conducting motivational interviews. 
• Experience in presenting to small or large groups. 
• Skill in program planning and assessment. 
• Experience in using technology including Microsoft Office Suite, Google Suite, Canvas, online research resources, data collection, management, research, and social media technology and design.

Working Environment

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking; visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds; ability to clearly communicate to perform essential duties; regular review of completed tasks

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and

a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required. 

Department Statement

The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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