Blue Cross Blue Shield of Arizona
Phoenix, Arizona, United States
Program Lead- Release Management - Hybrid
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Job Description
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
This position is Hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
Responsible for the release management lifecycle, which includes scheduling, coordinating and management of releases across the enterprise for multiple applications across different portfolios. The releases can span from monthly upgrades, application updates, security patches, performance improvements, hardware upgrades and operational transformation. This role will collaborate across all lines of business and multiple technical teams to ensure the successful coordination of configuration deployments, acceptance of completed validation, various internal and external points of integration and deployment of varying both internal and vendor software releases. The Program Lead provides recommendations to leadership and key stakeholders, so they make decisions regarding the readiness for release implementations. They are responsible for assisting in updating the standards and policies necessary to manage multiple technical application releases throughout a progressive environment structure. This role requires a strong blend of technical acumen with excellent communication and strong organizational skills.
REQUIRED QUALIFICATIONS
Required Work Experience- 5 years of experience in Release and/or Project Management and demonstrated ability to coordinate cross-functional work teams toward task completion
- 5 years of experience in software development lifecycle and Agile delivery
- 10 years of experience in information systems operations environment with demonstrated effective leadership and systems analysis or development skills
Required Education
- High-School Diploma or GED in general field of study
Required Licenses
- N/A
Required Certifications
- N/A
PREFERRED QUALIFICATIONS
Preferred Work Experience- 2 years of experience in a Healthcare claim industry with a strong understanding of claims processing from either a provider/hospital point of view or from a payer's point of view
- 5 years of experience in managing and developing effective operational areas with Advanced written and verbal communication skills
Preferred Education
- Bachelor's degree in management, Project Management, Business Administration, Computer Science or Information Systems field of study
Preferred Licenses
- N/A
Preferred Certifications
- N/A
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Proactively plan the release windows and cycles across a portfolio through iterative discussions with product teams and enterprise architects
- Manage risk and resolve issues that affect release scope, schedule and quality
- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Manage relationships and coordinate work between different teams at different locations
- Conduct Release Readiness reviews and provide recommendations to the Enterprise Release Governance Council for Go/No Go decision
- Weekly Release Reporting
- Maintains the release schedule for all core services and ensure alignment across key partners and vendors
- Continually work towards making improvements in the release process
- Lead and co-ordinate the Go-Live activities including the execution of the deployment plans and checklists
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
- Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs
- Maintain effective relationships with internal and external customers. Assure service level agreements are established, monitored and managed effectively. Implement action plans to resolve any issues preventing the area from meeting goals
- Assure the proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption to the organization and the external customers
- Provide recommendations in the development and design of new system logic to support legislative activity, medical policy changes, reimbursement methodology changes, provider contracting needs, etc.
- Awareness of business requirements to support system and/or process change
- Coordinate the identification, prioritization and resolution of issues with the various business areas and vendors
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
- Perform all other duties as assigned.
REQUIRED COMPETENCIES
Required Job Skills
- Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
- Intermediate PC proficiency
- Intermediate proficiency in spreadsheet, database and word processing software
Required Professional Competencies
- Work with all levels of management and functional areas in BCBSAZ and understand the potential implications of system changes to those areas
- Customer service skills to deal with sensitive and difficult customer situations
- Independent thinker with strong oral, verbal and interpersonal communication skills
- Advanced understanding of information systems, business processes and the key drivers and measures for success
- Strong decision analytical skills
- Working knowledge of claims processing and related operational needs
- Maintain confidentiality and privacy
- Capable of investigative and analytical research
- Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
Required Leadership Experience and Competencies
- Provide leadership, promote teamwork, meet objectives and exercise independent judgment
- Experience leading and implementing projects and working collaboratively with other departments and levels of administration
- Strong organizational and management skills
PREFERRED COMPETENCIES
Preferred Job Skills
- Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
- Advanced PC proficiency
- Advanced proficiency in spreadsheet, database and word processing software
Preferred Professional Competencies
- Demonstrates flexibility, anticipates customer needs and effectively communicates in a timely manner consistent with the business strategy
- Advanced tactical planning and decision analysis skills
- Cope with multiple priorities and high customer expectations and bridge the demands between internal and external customers
- Creativity and problem-solving skills
- Develop methods and processes to disseminate complex information
- Plan and manage business strategy effectively and thoroughly
- Advanced understanding of information systems, business processes and the key drivers and measures for success
- Advanced analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory
- Develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information
- Advanced understanding of HIPAA transactions and codes sets
- Presentation and public speaking abilities
- Development and application of budgeting concepts, processes and procedures
- Advanced project management skills
- Advanced technical and business knowledge of Internet and HIPAA transaction requirements to identify production issues and effectively communicating issues to IT and other areas as necessary
- Understand business requirements, technical specifications, test plans and test scripts
- Understanding of a clearinghouse and other EDI systems
- Interpret medical, legal and technical data, including state and federal regulations and their effect on operations
- Conceptualize new business architecture and infrastructure
Preferred Leadership Experience and Competencies
- Develop an enthusiastic and positive work environment
- Negotiation and influencing skills with the ability to create win/win situations
- Resource management skills
- Requires the skills, experience and leadership abilities to serve as the designated back-up
- Educate and mentor peers
- Provide coverage for any area within the department as needed
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.