Program Operations Supervisor DUIP

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

General Operations

• Provides leadership and works with staff to develop and maintain a high performance, customer service-oriented work environment that supports achieving MAACs mission, strategic goals, and core values. Coordinates and integrates program functions and responsibilities to achieve optimal efficiency.
• Works closely with the management team to ensure implementation of program schedules
• Develops customer service/quality control procedures for the program.
• Prepares and maintains a variety of records, reports and files.
• Conducts audits of group sessions, ensuring group topics pertain to the use/abuse of alcohol and drugs.
• Monitors Counselor Supervisors work schedules and performance.
• Attends a variety of meetings, conferences, committees, seminars, and training sessions as a representative of the MAAC DUI Program.

Fiscal

• Ensures Health Services/DUI staff adhere to MAAC Project's fiscal policies and procedures.
• Tracks and monitors maintenance of program and project accounting and information systems.
• Monitors daily financial reports.

Personnel

• Ensures Health Services/DUI staff adhere to MAAC Project's human resources policies and procedures.
• Tracks and monitors DUI staff certification requirements.
• Provides coaching to subordinates for performance improvement and professional development.
• Develops departmental class specifications and maintains up to date organizational charts.
• Maintains calendar of annual staff reviews, ensuring reviews occur in a timely manner.

Contracts & Reporting

• Maintains copies of all contracts, awards, MOU's, and consultant contracts.
• Tracks and evaluates departmental growth.
• Develops and maintains master reporting calendar.
• Ensures monthly reports are submitted to funding sources as scheduled.
• Drafts monthly board reports and other reports as assigned.

Knowledge of:

• Basic computer skills, including Zoom administration and use of various computer applications such as Word, Excel, PowerPoint, Outlook and databases.
• Title 9, County and DUI program requirements.
• Chemical dependency issues and resolutions.
• Principles and Practices of:
  • Budgeting, project planning and scheduling.
  • Sound business communications.
  • Effective management and supervision.

Ability to:

• Understand, interpret, explain and apply MAAC policies and procedures and applicable federal, state, and funding source policies and regulations.
• Work effectively with all branches of judicial system, DMV and other DUI providers.
• Analyze and make sound recommendations on program management and DUIP management and administrative issues.
• Coordinate work plans and contract requirements with supervisors, staff and outside regulatory agency representatives.
• Prepare clear, concise, and comprehensive correspondence, reports and studies and other written materials in line with various diverse technical and non-technical audiences.
• Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.
• Establish and maintain effective working relationships with all levels of management, governmental and funding source representatives, public interest and community groups, business leaders, consultants, employees, clients, the public and others encountered in the course of work.
• Communicate effectively with employees and persons of diverse cultural/socio-economic backgrounds and lifestyle preferences.

Education; Licenses; Certificates; Special requirements:

• If recovering from chemical dependency, must have a minimum of 4 years of continuous sobriety.
• A valid California driver's license and the ability to maintain insurability under MAACs vehicle insurance policy.
• Must be available to work flexible hours/days, including evenings and weekends according to program needs.
• Associates degree in Social Sciences, Psychology, Counseling, Chemical Dependency, Administration, or related field; AND
• Three (3) years of supervisory experience; AND
• Preferred Two (2) years of counseling experience with drugs and alcohol

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other persons views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Drivers License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAACs insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.