Program Services Evaluator 2

The Division of Member and Provider Services (DMPS) is looking for a highly motivated individual to join our team as a Program Services Evaluator 2 (PSE2) ( Grade 15); working title is Financial Eligibility Specialist. This is a Statewide recruitment for various Office locations within Arizona. Candidates will be required to work in a virtual home environment, in a call center based environment, and/or in an office environment depending on business needs and/or location. Either environment will require the PSE to provide customer service and process applications, changes and renewals, and will have data driven performance measures; and if applicable, call center level reporting and monitoring. Starting salary of $30,909/year and the ability to increase salary after 8 months, based on meeting performance levels.

Office locations include: Downtown Phoenix, Flagstaff, Cottonwood, Kingman, Casa Grande, Tucson and Yuma.

* Gather, verify and update financial information

* Use various computer-based programs to determine financial eligibility of applicants

* Interview customers in-person or over the phone, depending on work environment

* Manage a large dynamic caseload with productivity, timeliness and quality measurements

* Due to COVID-19 precautions work activities, to include training, will be in a virtual environment utilizing State equipment unless the employee does not have the required high speed internet capabilities of: an Internet connection with upload speeds of at least 3 Mbps and download speeds of at least 50 Mbps that is VPN capable.

* As part of the selection process, candidates will receive an email request to complete a testing and writing exercise within a required timeframe

* Due to COVID-19 precautions the recruiting process has been adjusted to meet the standard health guidelines outlined by the State. Interviews will be conducted virtually and may also be by way of video conference utilizing a platform like Google Meet/Hangouts or WebEx/Zoom.

* Knowledge of email and computer usage

* Skilled in written and verbal communication

* Customer service skills

* Skilled in basic math

* Ability to organize and prioritize

* Ability to use logic and problem solving

* Bilingual (Spanish) is a plus, but not required

At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-417-4497.

Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.