Job Description
Job Description
Project Coordinators help our business units - and our company - meet corporate objectives and compete more successfully in the marketplace. Support the business by recommending appropriate actions, strategies and/or alternatives to meet business needs. Has responsibility for leading/managing all aspects of a project and or program such as planning, coordination, development, implementation including the financial implications while prioritizing work, resources, and time. Ensures the endstate of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Highly collaborative process often requires managing relationships across the segments or multiple functional areas. Tracks and monitors progress against timeline and key milestones, may also track project related financial expenditures. Actively participates in the development of the communications materials on project status to all impacted parties. Actively participates on development of implementation plan to ensure all impacted parties (up stream/down stream) are informed of next steps for completion. May assist with project logistics including agenda, meeting arrangements and minutes. Proven track record meeting project dates. Two (2) years related work experience.
Adheres to Compliance with policies and procedure/regulatory standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality.
Required Qualifications
- Serve as a mentor and resource to team members and support to management for coordination of projects, highly collaborative and astute to business needs and project oversight.
- Demonstrates effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. Ability to meet project deadlines and ability to meet metrics and assist in productivity metric oversight with accuracy.
- Support a positive work environment that promotes the concept of teamwork.
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members, adhering to care management processes (to include, but not limited to, privacy and confidentiality, quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures).
- Works independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically. The Project Coordinator may assist with team duties, workflow and project workflow during times of staff absence or as directed by leadership.
- Ability to effectively participate in internal and external meetings and calls including internal and external participants.
Preferred Qualifications
- 2 years related work experience.
- Proven track record meeting project dates.
- Proficiency with computers including knowledge of Microsoft Word, Outlook, and Excel - data entry and documentation within member records.
- Familiarity with basic medical terminology and concepts used in care management preferred.
- Strong organizational skills, including effective verbal and written communication skills.
Education
Bachelor's degree or equivalent experience.
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Project Coordinators help our business units - and our company - meet corporate objectives and compete more successfully in the marketplace. Support the business by recommending appropriate actions, strategies and/or alternatives to meet business needs. Has responsibility for leading/managing all aspects of a project and or program such as planning, coordination, development, implementation including the financial implications while prioritizing work, resources, and time. Ensures the endstate of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Highly collaborative process often requires managing relationships across the segments or multiple functional areas. Tracks and monitors progress against timeline and key milestones, may also track project related financial expenditures. Actively participates in the development of the communications materials on project status to all impacted parties. Actively participates on development of implementation plan to ensure all impacted parties (up stream/down stream) are informed of next steps for completion. May assist with project logistics including agenda, meeting arrangements and minutes. Proven track record meeting project dates. Two (2) years related work experience.
Adheres to Compliance with policies and procedure/regulatory standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality.
Required Qualifications
- Serve as a mentor and resource to team members and support to management for coordination of projects, highly collaborative and astute to business needs and project oversight.
- Demonstrates effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. Ability to meet project deadlines and ability to meet metrics and assist in productivity metric oversight with accuracy.
- Support a positive work environment that promotes the concept of teamwork.
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members, adhering to care management processes (to include, but not limited to, privacy and confidentiality, quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures).
- Works independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically. The Project Coordinator may assist with team duties, workflow and project workflow during times of staff absence or as directed by leadership.
- Ability to effectively participate in internal and external meetings and calls including internal and external participants.
Preferred Qualifications
- 2 years related work experience.
- Proven track record meeting project dates.
- Proficiency with computers including knowledge of Microsoft Word, Outlook, and Excel - data entry and documentation within member records.
- Familiarity with basic medical terminology and concepts used in care management preferred.
- Strong organizational skills, including effective verbal and written communication skills.
Education
Bachelor's degree or equivalent experience.
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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