PTS FIELD SERVICE SPECIALIST

PTS Field Service Specialist

Arizona State University

ASU’s Parking & Transit Services

Campus: Tempe

JR103595

End Date:

March 20, 2025

Apply before 11:59 PM Arizona time the day before the posted End Date

Department Statement:

ASU’s Parking & Transit Services (PTS) supports the university community with sustainable and efficient transportation solutions. As an employee, you’ll enjoy: Tuition reduction for employees, spouses, and dependents (starting Day 1). Competitive wages and excellent benefits. Health, dental, vision, and life insurance (available Day 1). Paid time off, disability leave, and retirement plans with employer match. Employee assistance programs for mental health support. Discounts through ASU partnerships.

Max Pay:

$20.25 per hour.

Job Description:

The PTS Field Service Specialist plays a key role in providing exceptional customer service at a high-volume ASU parking facility. This position ensures garage equipment (gate arms, ticket dispensers, intercoms, and fee computers) is fully operational while assisting faculty, staff, students, and guests with parking services. Working outdoors for the entire shift is required.

Essential Duties:

·        Assist customers with AMANO equipment at pay stations, entry/exit lanes, and occasionally in the office using a fee computer.

·        Deliver friendly, professional customer service, providing campus information, directions, and parking alternatives.

·        Use parking software to process payments and maintain accurate activity logs.

·        Monitor and report equipment maintenance issues to supervisors.

·        Respond to intercom calls and communicate via two-way radio and phone.

·        Perform light maintenance, including clearing ticket dispensers, adjusting gate arms, and general cleaning of equipment and facilities.

·        Manage traffic flow during peak times for efficient entry and exit.

·        Assist with event parking and reservations as needed.

·        Drive ASU vehicles or carts between locations as part of daily duties.

·        Write exit citations and assist motorists.

·        Perform other duties as assigned.

Desired Qualifications:

·        Experience handling credit card transactions in a high-volume environment.

·        Two or more years working in a fast-paced service role.

·        Prior experience in parking operations at a university, city, or airport.

·        Knowledge of mechanical/electronic equipment maintenance.

·        Proficiency with Microsoft Office (Word, Excel, Outlook).

·        Experience maintaining accurate records and following loss prevention practices.

·        Comfortable working outdoors year-round.

·        Ability to frequently stand, walk, bend, lift (up to 35 lbs.), push, and pull.

Working Environment:

·        Work outdoors for entire shifts in all weather conditions (heat, rain, wind).

·        Operate an ASU vehicle or cart, frequently entering/exiting the vehicle (MVR check required).

·        Communicate clearly via radio, phone, and in person.

·        Work locations and priorities may change based on needs.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$4398.htmld

To be considered, your application must include all of the following attachments:

Cover letter

Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Us

Notice: If you are a Current Employee or Contingent Worker, please log into Workday to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link: https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/PTS-Field-Service-Specialist_JR103595?q=jr103595