Salt River Pima-Maricopa Indian Community
Scottsdale, Arizona, United States
Public Safety Communications Manager
Posted 2 days ago
Job Description
Definition
Definition : Under supervision of a Salt River Police Administrator, the Public Safety Communications Manager is the frontline leader of the Public Safety Communications Bureau, overseeing the personnel, operation and technology of the Emergency Communications Center (ECC). Incumbents in this job class shall serve a one year probationary period. This is treated as an FLSA exempt position, and considered a DRIVING position.
Essential Functions : Essential functions may vary among positions and may include the following tasks and other characteristics. This list of essential functions is not intended to be comprehensive listing of all job duties performed by all positions in this classification.
Examples of Tasks
1. Leads, mentors and supervises subordinates engaged in telecommunications, entering, verifying, retrieving data and dispatching Police and Fire services.
2. Performs all management and supervisory functions of the bureau to include payroll, performance evaluation, budgeting, purchasing, training and development, attendance monitoring, workers compensation, recognition, discipline and recruitment and selection.
3. Plans, organizes and directs the work of supervisors on rotating shifts. Selects, tests, trains, evaluates and supervises staff. Manages organizational change and enhances learning, participation and professional development opportunities for subordinates.
4. Observes, inspects and monitors the behavior of subordinate employees to ensure compliance with departmental standards and performance/conduct. Recognizes and rewards good performance. Investigates, makes recommendations and follows through on investigatory and disciplinary actions.
5. Sets goals and objectives for the communications center and is responsible for ensuring the goals are met. Supports organizational strategies and directs individual accomplishment toward those strategies.
6. Conducts meetings with staff; attends meetings with other organizations to discuss emergency service and communications issues. Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities
7. Manages the operations of the public safety technology systems, facility and equipment required to support the operation of the ECC. Ensures that ECC systems software applications, hardware and equipment are working properly at all times. Diagnoses and solves problems in relation to variances between operational needs and system functions, coordinates equipment replacement, upgrades, maintenance and system installations with vendors, technicians and other SRPMIC departments.
8. Ensures all ECC staff are trained and prepared to use all technology systems and applications required to support the operation of the ECC, monitors use of technology systems to verify proficiency and system use requirements. Identifies and correct knowledge and performance gaps.
9. Oversees plans, develops, implements, and manages radio communication policies, procedures and practices by reviewing current practices, laws, regulations, staffing and equipment to ensure compliance.
10. Serves as Systems Security Officer (SSO) for the Arizona Criminal Justice Information System (ACJIS) and Terminal Agency Coordinator (TAC) for the Tribal Access Program, monitors use and access to National Crime Information Center (NCIC) and other criminal justice databases. Performs periodic validation of departmental information contained within these systems. Develops and ensures compliance with policy and procedures for all terminals including mobile data terminals which access this system.
11. Prepares statistical analyses of calls for police and fire services and other data for various administrative purposes including monthly, quarterly and annual reports.
12. Establishes and maintains partnerships and effective working relationships with other departments, agencies, and community groups regarding coordination of services as needed. Participates in a variety of outside committees relating to public safety communications concerns.
13. Ensures continued compliance with Arizona Law Enforcement Accreditation Program (ALEAP) accreditation requirements, including collecting annual proofs and successful completion of re-accreditation audits.
14. Adheres to all training, policies, procedures, chain of custody, rules of evidence and laws. Maintains strict confidence and security of all data, financial accounts, information, intelligence, metrics, audio, video, computer analytics and meta data, police reports, supplements and associated case files, physical evidence, photographs, statistics and any other materials that are confidential and sensitive to all cases, investigations, personnel records and the operations or property of the SRPD and SRPMIC.
15. Performs other job-related duties as assigned by the Police Commander or the Chief of Police.
Knowledge, Skills, Abilities and Other Characteristics:
Minimum Qualifications
Special Requirements
Benefits:
The SRPMIC offers a comprehensive benefit package including medical, dental, vision, life, disability insurance, and a 401(k) retirement plan. In addition employees enjoy vacation and sick leave and 13 paid holidays.
Definition : Under supervision of a Salt River Police Administrator, the Public Safety Communications Manager is the frontline leader of the Public Safety Communications Bureau, overseeing the personnel, operation and technology of the Emergency Communications Center (ECC). Incumbents in this job class shall serve a one year probationary period. This is treated as an FLSA exempt position, and considered a DRIVING position.
Essential Functions : Essential functions may vary among positions and may include the following tasks and other characteristics. This list of essential functions is not intended to be comprehensive listing of all job duties performed by all positions in this classification.
Examples of Tasks
1. Leads, mentors and supervises subordinates engaged in telecommunications, entering, verifying, retrieving data and dispatching Police and Fire services.
2. Performs all management and supervisory functions of the bureau to include payroll, performance evaluation, budgeting, purchasing, training and development, attendance monitoring, workers compensation, recognition, discipline and recruitment and selection.
3. Plans, organizes and directs the work of supervisors on rotating shifts. Selects, tests, trains, evaluates and supervises staff. Manages organizational change and enhances learning, participation and professional development opportunities for subordinates.
4. Observes, inspects and monitors the behavior of subordinate employees to ensure compliance with departmental standards and performance/conduct. Recognizes and rewards good performance. Investigates, makes recommendations and follows through on investigatory and disciplinary actions.
5. Sets goals and objectives for the communications center and is responsible for ensuring the goals are met. Supports organizational strategies and directs individual accomplishment toward those strategies.
6. Conducts meetings with staff; attends meetings with other organizations to discuss emergency service and communications issues. Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities
7. Manages the operations of the public safety technology systems, facility and equipment required to support the operation of the ECC. Ensures that ECC systems software applications, hardware and equipment are working properly at all times. Diagnoses and solves problems in relation to variances between operational needs and system functions, coordinates equipment replacement, upgrades, maintenance and system installations with vendors, technicians and other SRPMIC departments.
8. Ensures all ECC staff are trained and prepared to use all technology systems and applications required to support the operation of the ECC, monitors use of technology systems to verify proficiency and system use requirements. Identifies and correct knowledge and performance gaps.
9. Oversees plans, develops, implements, and manages radio communication policies, procedures and practices by reviewing current practices, laws, regulations, staffing and equipment to ensure compliance.
10. Serves as Systems Security Officer (SSO) for the Arizona Criminal Justice Information System (ACJIS) and Terminal Agency Coordinator (TAC) for the Tribal Access Program, monitors use and access to National Crime Information Center (NCIC) and other criminal justice databases. Performs periodic validation of departmental information contained within these systems. Develops and ensures compliance with policy and procedures for all terminals including mobile data terminals which access this system.
11. Prepares statistical analyses of calls for police and fire services and other data for various administrative purposes including monthly, quarterly and annual reports.
12. Establishes and maintains partnerships and effective working relationships with other departments, agencies, and community groups regarding coordination of services as needed. Participates in a variety of outside committees relating to public safety communications concerns.
13. Ensures continued compliance with Arizona Law Enforcement Accreditation Program (ALEAP) accreditation requirements, including collecting annual proofs and successful completion of re-accreditation audits.
14. Adheres to all training, policies, procedures, chain of custody, rules of evidence and laws. Maintains strict confidence and security of all data, financial accounts, information, intelligence, metrics, audio, video, computer analytics and meta data, police reports, supplements and associated case files, physical evidence, photographs, statistics and any other materials that are confidential and sensitive to all cases, investigations, personnel records and the operations or property of the SRPD and SRPMIC.
15. Performs other job-related duties as assigned by the Police Commander or the Chief of Police.
Knowledge, Skills, Abilities and Other Characteristics:
- Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima-Maricopa Indian Community.
- Knowledge of the principles and practices involving the design, construction, installation, maintenance and operation of public safety communications systems and devices including communications networks, computer-aided dispatch (CAD), 9-1-1 telephony and geographical information systems, logging recorder, radio, emergency notification systems, voice and data transmission, and mobile digital terminal functions.
- Knowledge of emergency services and other resources provided by cities adjacent to the Community.
- Knowledge of principles and operation of public safety automated dispatch systems.
- Knowledge of Police and Fire Department operations.
- Knowledge of police, medical, and fire codes and related jargon.
- Knowledge of principles and methods of employee supervision, training and performance evaluation.
- Knowledge of modern principles and practices of leadership, mentoring and personnel management to include standards for customer service.
- Knowledge of local geography including primary streets and their hundred blocks, Community boundary limits, sector/beat and response areas .
- Ability to analyze complicated software and hardware problems and formulate solutions.
- Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations.
- Ability to resolve work procedure problems and questions presented by subordinate level employees.
- Ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential situations.
- Ability to lead and manage a multi-function team, motivating and inspiring team members to exceptional performance.
- Ability to motivating and inspiring others to promote and enhance a team-oriented work environment.
- Ability to read, interpret and apply complex technical publications, manuals and other documents.
- Ability to exercise sound expert judgement and decision making within general policy and operational guidelines.
- Ability to manage multiple projects at one time and adapt quickly to changing situations that may adversely affect previous plans, schedules, and routines.
- Skilled in interpersonal communication, including communicating with and instructing others verbally and in writing, using both technical and non-technical language, as appropriate, to explain complex subjects and processes.
- Skilled in operating test equipment associated with computer data communications.
- Skilled in setting priorities to meet established as well as changing deadlines.
- Skilled in process improvement and change management concepts.
- Skilled in establishing and maintaining effective working relationships with state, federal, and local law enforcement officers, other staff, and the public.
- Skilled in planning, organizing and coordinating public safety communications training programs.
- Skilled in mentoring/training subordinate staff on leadership and supervisory skills.
Minimum Qualifications
- Education and Experience: A Bachelor's degree from an accredited college or university in Public Safety Administration, Leadership, Public Safety Management, Business Administration, Emergency Management or Criminal Justice or a closely related field; and a minimum of seven (7) years of progressively responsible experience in public safety communications and dispatch or emergency communications.
- Three (3) years of the seven (7) years must include senior-management experience in the administration and operation of an urban Public Safety Emergency Communications Center of both Police and Fire operations.
- Certification as an Emergency Number Professional (ENP) issued by the National Emergency Number Association (NENA) OR a Certification as a Registered Public-Safety Leader (RPL) AND/OR Certified Public-Safety Executive (CPE) issued by the Association of Public-Safety Communications Officials (APCO) is preferred.
- Special Qualifications:Successful completion of Police Department background investigation, polygraph and psychological examinations. Must possess or obtain a Level A Terminal Operator Certification (T.O.C.) within six (6) months of hire. Must complete training and obtain certificates of Incident Command System (ICS) training for ICS 100, 200, 300, 400, 700, and 800 within 12 months from date of hire.
- Equivalency: Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job will be considered when filling the position.
- Underfill Eligibility:An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.
Special Requirements
-
Must possess and maintain a valid Arizona Driver's License.
Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.
"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.
In order to obtain preference, the following is required:1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).
Documents may be submitted by one of the following methods:
1) attach to application
2) fax (480) 362-5860
3) mail or hand deliver to Human Resources.
Documentation must be received by position closing date.
The IHS/BIA Form-4432 is not accepted .
Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.
Benefits:
The SRPMIC offers a comprehensive benefit package including medical, dental, vision, life, disability insurance, and a 401(k) retirement plan. In addition employees enjoy vacation and sick leave and 13 paid holidays.
26c3c383433306c82260afbe9797859f