Public Safety Records Technician

Overall Job Objective

Summary of Job Duties

*This positing is scheduled to close on Wednesday, January 27, 2021 however may close at any time without prior notice. If you have interviewed for this position within the last 12 months please do not reapply as your application may not be reviewed. Thank you.*

The Aurora Police Department is looking for an efficient, customer service driven individual who will be responsible for collecting, storing, and disseminating criminal information and reports to Police personnel and the public.

Starting wage for this position will be $19.37 (non negotiable), however there are opportunities to Career Progress once requirements are met.

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and wellness programs
• Internal educational programs to assist with career advancement
• Access to innovation work spaces

The Aurora Police Department
The Vision of the Aurora Police Department is to be the safest largest city in America. In 2014 we moved one step closer to our vision by being named the Safest Largest City in Colorado and the 16th overall safest city in the nation. Within the Aurora Police Department there are four separate divisions: Operations; Metro; Compliance and Professional Standards; and Business Services and employees over 800 Civil Service and Career Service employees whose mission is to Make Aurora Safer Every Day.

The Police Records Division is a 24/7 operation with Public Safety Records staff working one of the following shifts: Day, Swing, and Graveyard. There is a bidding process once a year to determine the work schedule for the following year.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

To be employed by the Aurora Police Department you will need to successfully pass a background check, polygraph test, and fingerprint screening, along with other conditions of employment; drug test and verification of employment. Because of this, there is a longer recruitment process, we thank you in advance for your patience.
PRIMARY DUTIES & RESPONSIBILITIES

• Prepares and monitors computer generated reports
• Tracks, distributes, files and scan documents
• Responds to and prepares information responsive to requests for criminal justice records
• Works extensively with Law Enforcement personnel both internally and from other jurisdictions
• Maintains complex record keeping and reporting systems
• Researches and solves report, record and identification problems
• Gathers, checks, compiles and prepares a variety of information for administrative and statistical reports
• Follows record dissemination laws, policies and procedures
• Operates a variety of office machines
• Maintains, modifies and updates multiple data bases in local, State and National computer systems
• Composes and switches messages to law enforcement
• Performs additional duties as assigned

MINIMUM QUALIFICATIONS

Education:

• High School Diploma or GED. Selected candidate will be required to submit proof, in the form of official transcripts of the highest level of educations attained by the applicant that is indicated on the application and/or resume prior to date of hire

Experience:

• 2 years of general clerical experience including data entry and customer service experience

Preferred Experience:

• Experience working in a judicial or law enforcement environment

An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.

Licenses and Certifications:

• CCIC/NCIC certification preferred
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

Knowledge:

• Knowledge of office practices and procedures; business English
• Manual and computer filing systems
• Complex record keeping systems; Word, Windows.

Abilities to:

• Establish and maintain effective working relationships with co-workers and community members
• Handle stressful situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Perform complex data entry activities
• Memorize and retain updated process, complete tasks that are important but infrequent and highly technical in nature
• Think critically to navigate technical tasks and use resources when unsure and/or Tech Lead or Supervisor is not available
• Use judgement to ensure confidential information remains progected

Skills:

• Skill in passing a CritiCall Exam, that measures skills in 10 different competencies which include: Data entry, sentence clarity, and multi-tasking.

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Shifts and Schedules:

• Shift work - days, nights, weekends, and holidays
• A variety of schedule locations are available - in office, remote, or hybrid
• A variety of schdule lenghts are available - 5 (five) 8 hour shifts; Flex 9 hour shifts; 4 (four) 10 hour shifts
• Please note that the Records Unit cannot guarantee shifts, locations, or scheudule lenghts, and all factors are bid annually based on seniority

Physical Demands:

• Light to sedentary physical work requiring the ability to lift 40 pounds with or without assistance
• Frequent lifting, carrying, walking and standing
• Hand/eye coordination to operate computer keyboard
• Vision to read and interpret reports, documents and other written information
• Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in clean, comfortable environment with shared work stations and equipment
• Shift work to include days, nights, working weekends and holidays

Equipment Used:

• Frequently uses computer keyboard and telephone, fax machines, copiers and microfilm equipment
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

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For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.