Quality Improvement & Patient Experience Program Manager

Welcome to Centura Health

Job SummaryResponsible for supporting organizational quality and performance improvement initiatives, patient safety, regulatory andadvancing evidenced based practices as directed by the Director of Quality and Patient Safety Officer. Promotes patient and family centered care by collaborating with entity key stakeholders, Group Patient Representative,and Group Quality Director. Under the direction of the entity Quality Director and Patient Safety Officer, oversees patientand customer service focus for the hospital creating a supporting and healing environment for the patient and theirfamilies. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback,proactive consultation, satisfaction results, and analysis of complaints and grievances. Serves as the entity PatientRepresentative and champion for HCAHPs initiatives.

Pay Range

$32. 01 - $43. 95/hr

Flourishing Begins Here

Minimum Experience RequirementsTwo years clinical, quality and/or relevant healthcare-related experience.Three years of related experience in hospitality or public relations.Experience with performance improvement methodologies, tools, systems including LEAN methodology, preferred.Alternate dispute resolution training and/or mediation training or certification and/or conflict resolution training, preferred.Advanced analytical, communication and problem solving skills.Computer proficiency in Microsoft Office and database applications.

What You Bring/Job Requirements

Education Requirement

Bachelor's Degree, Required. Within a healthcare speciality, preferred

Your Connected Community

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health's connected ecosystem has its own unique history, story and personality.

Caring for Your Whole Well Being

We're committed to delivering whole person care and understand that a comprehensive benefits package will enrich the lives of our associates at work and at home. At Centura Health, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and may include:

• 401K, which includes matching when eligible
• Three Health Insurance Plan Options including covering eligible dependents
• Two Dental Insurance Plan Options including covering eligible dependents
• Vision Insurance including covering eligible dependents
• Daycare & Medical Flexible Spending Account Options
• Leaves of Absence, Short Term Disability, and Long Term Disability
• Life Insurance and Spouse & Child/Dependent Life Insurance Coverage Options
• Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock
• Paid Time Off & Sick Pay
• Shift Differentials
• Employee Wellness Resources
• Employee Assistance Programs
• Tuition Reimbursement
• Relocation assistance based on location
• Associate Discounts for Phone, Cell Phone Plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more...

The pay rate for this position is listed above and varies based on experience, skills, and comparison to others who are already in this role.