Receptionist - Auto Mall

POSITION SUMMARY: Maintains a smooth flow of incoming and outgoing telephone calls on a PBX or multi-line telephone system. Regularly performs filing. Completes computer data input; answers telephone calls promptly and forwards the calls to the correct extension; records messages; pages for waiting call and assists cashiers as directed, on a rotating basis; processes monies, checks and credit card vouchers; reads, transfers and compares 17 digit alphanumeric combinations; uses a computer and VDT on a regular and consistent basis.

ESSENTIAL JOB FUNCTIONS:

1. Answer telephones, promptly in a clear, courteous polite manner determines purpose of callers, and forwards calls to appropriate individual or department.

2. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Insures all information is correct and legible, indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.

3. Able to page for waiting calls in a clear, pleasant manner.

4. Answers questions about organization and provides callers with address, directions, and other information.

5. Arrives at work dressed in appropriate, professional dress, which is clean and pressed.

6. Welcomes on-site visitor, determines nature of business, and announces visitors to appropriate personnel, directs customers to personnel at various locations throughout the dealership.

7. Maintains fax machines, assists users.

8. Performs other clerical duties as needed, such as filing, photocopying, and collating.

ESSENTIAL JOB REQUIREMENTS:

1. Math, English reading and English communication, skills sufficient to perform the job duties (approximately at 10th grade level).

2. Communicates directions and messages in English (at approximately 10th grade level).

3. Accurately read, transfer and compare a series of " 17" number and letter combinations.

4. Sits at phone system for extended periods.

5. Daily, timely attendance with overtime as assigned on a regular and consistent basis.

6. Able to work alone in confused/restricted area.

7. Accurately performs more than one task simultaneously.

8. Pushes keys to make connections and relay calls.

9. Works with more than one person and/or task simultaneously, maintaining a cordial and friendly manner at all times without internalizing frustration, anger or pressure.

10. Ability to stay on task in order to insure timely and accurate completion of duties.

11. Ability to maintain good employee relations by acting courteously and amicably towards other co-workers.

12. All physical requirements detailed on attached chart.

Apply in person at 780 W Competition Rd, Monday through Friday, from 8am to 3:30pm.
EOE/M/V/O/F