Receptionist / Clerical Support: Medicaid Segment

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

PURPOSE OF THE JOB

Provides general guidance and assistance to the customer via telephone, written communication and/or in person. Coordinates and communicates customer inquiries both departmentally and corporately. Performs various and multi-

functional departmental clerical and administrative tasks with an emphasis on excellence, privacy, compliance and versatility.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

1. Required Work Experience

1 years of experience in office or clerical field

2. Required Education

High-School Diploma or GED in general field of study

3. Required Licenses

N/A

4. Required Certifications

N/A

PREFERRED QUALIFICATIONS

1. Preferred Work Experience

1 years of experience in a health insurance, medical office, or other healthcare related field

1 years of experience in a sales or marketing field

2. Preferred Education

Associate's Degree in general field of study

3. Preferred Licenses

N/A

4. Preferred Certifications

N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Provides general guidance and assistance to customers via a multi-line telephone, written communication, and/or in person.

Coordinates and communicates customer inquiries departmentally and corporately.

Organize, file, compile and distribute correspondence and other documents alphabetically, numerically, or by other prescribed method.

Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.

Consult and coordinate with others to generate, assemble, and update correspondence, departmental files, systems, manuals, logs, materials and or packets.

Assists departmental staff, as assigned, with clerical and administrative tasks and projects.

Order and maintain department supplies, equipment repairs and maintenance. Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals.

The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

Perform all other duties as assigned.

COMPETENCIES

REQUIRED COMPETENCIES

1. Required Job Skills

Intermediate skill in in use of office equipment, including copiers, fax machines, scanner and telephones

Type > 35 words per minute with 5% error rate or less

Basic skill in word processing, spreadsheet, and database software

Intermediate PC proficiency

Sit and/or stand for a minimum of 8 hours per day

Perform light manual work lifting up to 20 pounds

2. Required Professional Competencies

Maintain confidentiality and privacy

Manage a large and diverse administrative workload under limited time constraints

Possess verbal and written communication skills

Capable of basic investigative and analytical research

Navigate, gather, input and maintain data records in multiple system applications

Follow and accept instruction and direction in a rapidly changing, fast paced environment

Establish and maintain working relationships in a collaborative team environment

3. Required Leadership Experience and Competencies N/A

PREFERRED COMPETENCIES

1. Preferred Job Skills

N/A

2. Preferred Professional Competencies

Knowledge of a wide range of matters pertaining to the organization's services and operations

3. Preferred Leadership Experience and Competencies

N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.