Receptionist

St. Mary's Food Bank is seeking an enthusiastic Receptionist with a great attitude for our Phoenix administrative office. The Receptionist will be responsible for excellent customer service in a high-volume office environment routing calls via multi-line phone system for five facilities while greeting visitors in a pleasant and professional manner and providing administrative support at the food bank main campus.

Position Responsibilities:

• Promptly, accurately, professionally and courteously assesses 100% of all telephone calls and visitors received/inquiries and directs and/or records and relays messages.
• Assists clients/staff/volunteers/ visitors in a professional and courteous manner to resolve issues or when seeking direction.
• Ensures the reception station is staffed 100% of the time and maintains reception back-up schedule.
• Maintains reception area and all common areas in a clean and tidy manner at all times.
• Prepares, logs and processes outgoing mail to include accurate weighing; coding; sorting; postage; properly and preparing certified/overnight/return receipt mail for outgoing Federal Express/UPS/USPS packages and shipments with timely notification to staff upon receipt.
• Maintains incoming mail for distribution and signs for deliveries when necessary and notifies recipients.
• Assists in other administrative duties as needed and assigned by executive administration, CEO, Senior Team or other management personnel.
• Maintains knowledge of current postal regulations and services frequently used by the organization and ensures postage system is operational.
• Contacts Pitney Bowes to update postage balance or obtain updates to postage machine software. Informs supervisor of postage needs when required.
• Respects confidentiality in discussing staff, volunteers and organizational matters, fiscal and personnel related information.
• Ensures that common areas are equipped with office supplies as needed. Informs supervisor of any office supply requests.
• Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.
• Keeps supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor.
• Exhibits genuine concern for volunteers, visitors, clients and always conducts oneself appropriately and professionally.
• Develops, gains, and maintains comprehensive knowledge of the Food Bank and community resources; Provides information, referrals and follow-up.
• Prompt and professional routing of all incoming faxes to the appropriate staff person through e-fax and/or facsimile machine.
• Assists clients/volunteers/visitors with parking properly at the main office location.

Minimum Qualifications:

• High school diploma or G.E.D certification / college degree desirable.
• Minimum of two years relevant office experience.
• Bilingual in Spanish a must.
• Effective verbal communication skills.
• Comfortable multi-tasking and prioritizing tasks without guidance.
• Ability to type 35 WPM.
• Punctual with strong attendance history.

Knowledge, Skills, and Abilities:

• Enthusiastic, vibrant team player with can do/positive attitude.
• Strong customer service and professional telephone etiquette skills.
• Strong interpersonal skills in dealing with a diversity of customers.
• Excellent written and oral communication skills required.
• Ability to multi-task with minimal supervision.
• Effective organization and time management abilities.
• Detail-oriented work manner.
• Ability to handle pressure and stay calm in fluid situations.
• Professional familiarity with office equipment: telephone/voicemail systems, computers, MS office, copiers, fax machines, laminating equipment, etc.
• A commitment to the Food Banks Mission and Values.