Receptionist

LOCATION: The Salvation Army – SWDHQ- Phoenix, AZ

DIRECT SUPERVISOR: HR Manager

STATUS: Part Time

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• High School Diploma or GED Equivalent
• Must be able to handle heavy incoming calls
• Must have the ability to place long distance/overseas calls as needed
• Must type 35 wpm and be computer literate
• Ability to maintain composure in stressful situations
• Must have the ability to work with the public and be a representative of The Salvation Army’s image in the community
• Must be able to pass a criminal background check

RESPONSIBILITIES:

• Answer all incoming calls and direct them to the appropriate department
• Take messages for all departments at the Herberger Campus and relay them via telephone or e-mail to the appropriate department in a timely fashion
• Receive deliveries and notify departments
• Special projects as assigned by your immediate supervisor
• Greet the public in a courteous fashion and direct them to the appropriate department or scheduled meeting room(s)
• Ensure that all guests are signed in, sign out, and are announced to the department they visit
• Notify supervisor of any guests that remain in the building to maintain facility and staff safety
• Issue, track, and manage temporary badges for guests and vendors
• Responsible for assuring that the phone system is placed in night mode whenever the desk is unattended
• Prepare and place signage on doors when the building is closed at unscheduled times
• Process all UPS/FedEx incoming and outgoing packages, including paging the driver when urgent overnight deliveries need to be picked up
• Process all return to sender mail
• Monitor security cameras and security door/gate access for DHQ building 1 and report issues to supervisor
• Other responsibilities as assigned, as they relate to the position of receptionist

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.