Regional Customer Service Assistant

Lincoln Military Housing A company for Growth and Opportunity!

Lincoln Military Housing was formed in 2001 through a Department of Defense contract with parent company Lincoln Property Company. Our mission has always been to increase the quality of military housing for our nation's service men and women. Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Our Team Members are passionate about the work they do and take pride in our mission of providing our military families with exemplary service in a quality home environment.

When you join Lincoln Military Housing, you will be working alongside a team of talented and passionate individuals with unparalleled opportunities for personal and professional development and career growth. Every day with Lincoln Military Housing, you have the opportunity to make a difference in the lives of our service members and their families by demonstrating our core values of INTEGRITY, COMMUNICATION, EMPOWERMENT, RESPECT, BALANCE, and COMMITMENT. We take pride in serving those who serve us.

A Day in the Life of a Regional Customer Service Assistant:

As a Lincoln Military Housing Regional Customer Service Assistant, you will be responsible for assisting the Regional Customer Service Manager with high priority families, organizing and maintaining detailed memos and files, and working closely with regional and district leadership. Your role will require excellent customer service skills and the ability to work efficiently, effectively, and deliver on our mission of providing exemplary service in accordance with Lincoln Military Housings quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Responsible for responding to and managing resident concerns and questions.
• Organize detailed files for high priority families that are accessible to the Regional Customer Service Manager and our legal team, if applicable.
• Promote positive resident relations by ensuring resident concerns and requests are responded to on a timely basis.
• Accompany the Regional Customer Service Manager on home visits.
• Contact the applicable public service response organization (fire department, police, EMS, etc.) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and the Regional Customer Service Manager. Follows applicable emergency procedures.
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Google Drive, and other company-related software).
• Participate and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
• Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Excellent communication and interaction with residents and team members.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi).
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required).
• The position requires mobility within the office and the ability to operate a computer, phone and other office machinery such as a scanner and copy machine.
• High school diploma or GED required; Associates Degree preferred.
• Ability to work extended hours and weekends.

What We Provide You:

Lincoln offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.