Relationship Manager

Job Title: Relationship Manager

Reports To: Director Relationship Management

Location: Alpharetta, GA (temporarily remote)

Summary: Manages the companys sales portfolio, representing high to mid-level Independent Sales Offices (ISO) and agents, via telephone and e-mail interactions. Develops and maintains superior relationships with ISO/agents and provides ongoing application and product training. The ultimate goal is to provide ISOs/agents with the necessary support and tools to be a successful sales channel.

Job Functions & Duties:

• Answer calls and promptly reply to voicemails and emails from ISOs and agents needing assistance
• Responsible for developing and maintaining a great business relationship with our ISO/agents
• Be an advocate for our ISO/agents
• Be the conduit and escalation point for all things internal (Risk, Underwriting, Client Service, etc.) for our ISO/agents
• Review and address any ISO/agent residual issues
• Administer any ongoing ISO/agent training (MX/VIMAS, residuals, etc.)
• Distribute any company or industry wide information to the ISOs/agents
• Review and create proposals for potential partner merchant opportunities as requested by management

Minimum Requirements:

• A minimum of three years Customer Service experience or experience in a customer focused role within the Bankcard Industry
• Must enjoy working in a sales and service environment that moves at a fast pace
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Excel and Word

Preferred Requirements:

• Demonstrates excellent accuracy and attention-to-detail
• Must have good multi-tasking and problem solving skills
• Possess strong leadership skills and work well in a team environment
• Ability to work well with professionals at all management levels
• Ability to listen, communicate and interpret clients needs and objections

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction)

Benefits & Perks:

• Highly-competitive salary
• Medical, Dental & Vision
• PTO
• 401k match
• Casual attire
• Continuous education programs
• Gym membership reimbursement